Dec 22, 2009 Winter Solstice
Dec 24, 2009 Christmas Eve
Dec 25, 2009 Christmas Day

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

• The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
• Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
• The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.

Due to strike action taken by postal workers on October 22 and 23, 2009, mail delivery services (with the exception of Speedpost and parcel services) to the United Kingdom may be subject to delay.

Oct 1, 2009 National Day
Oct 3, 2009 Chinese Mid-Autumn Festival
Oct 26, 2009 Chung Yeung Festival

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

Due to the National Holidays in Japan, shipping service to Japan will be temporarily suspended from Sep 21, 2009 to Sep 23, 2009. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Sep 24, 2009. We apologize for any inconvenience.

• Customers who (1) purchase a Andy Lau, Andy Hui, or Richie Jen product, or (2) place an order over US$50 from July 21, 2009 to July 31, 2009 will be eligible for the chance to sign up for a lucky draw for two (2) VIP admission tickets to the "MaBelle Leo Diamond presents Metro Radio Andy Lau, Richie Jen & Andy Hui Diamond Megastar Concert".
• Ten (10) sets of two (2) VIP admission tickets will be given away as prizes by MaBelle Jewellery Company.
• "MaBelle Leo Diamond presents Metro Radio Andy Lau, Richie Jen & Andy Hui Diamond Megastar Concert" will be held at 7:30 pm on August 8, 2009 at the Hong Kong Convention and Exhibition Centre Hall 5BC in Hong Kong.
• All eligible orders will be counted regardless of the number of participation by the same customer.
• A notification email with instructions on how to enter the lucky draw will be sent to eligible customers on August 3, 2009.
• Lucky draw registration, winner selection, and prize giveaway will be handled by MaBelle Jewellery Company. The validity and use of the prize shall be subject to the relevant instructions and terms and conditions set by MaBelle Jewellery Company, and any claim or dispute in relation to the prize shall be raised to MaBelle Jewellery Company.
• All prize tickets are further subject to the terms and conditions of the concert organizers.
• YesAsia.com shall not be liable for any claim or dispute in relation to the prize, or to the services or products provided by the concert organizers.
• YesAsia.com reserves the right to discontinue this offer or change these terms and conditions at any time without notice. Should there be any disputes, YesAsia.com's decision shall be final.
• MaBelle will notify all prize winners individually from Aug 6, 2009 and afterwards.
• If you have any queries regarding the lucky draw, please contact MaBelle directly at info@mabelle.com.

Jul 1, 2008  Hong Kong Special Administrative Region Establishment Day

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) .

Due to the Golden Week Holidays in Japan, shipping service to Japan will be temporarily suspended from Apr 29, 2009 - May 6, 2008. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on May 7, 2008. We apologize for any inconvenience.

May 1, 2009 Labour Day
May 28, 2009 Tuen Ng Festival (Dragon Boat Festival)

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

Apr 10, 2009 Easter
Apr 13, 2009 Easter

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

Customer Service Hotline (Japanese support) will temporarily suspend from Mar 9, 2009 to Mar 17, 2009.  It will resume by Mar 18, 2009 onwards.

Jan 1, 2009   New Year Day
Jan 27, 2009   Lunar New Year
Jan 28, 2009   Lunar New Year

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

Jan 26, 2009   Lunar New Year

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:00 – 22:30 (HK Time)

Our voice mail service will be temporarily suspended from 10:30 pm (Dec 31, 2008) to 08:00 am (Jan 1,2009), Hong Kong Time.

We sincerely apologize for any inconvenience caused.

Dec 24, 2008  Christmas Eve
Dec 25, 2008  Christmas Day
Dec 26, 2008 Boxing Day

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

• The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
• Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
• The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.

Effective September 8, 2008, overnight operations (22:30 - 07:30 HK Time) for our Customer Service Department (Hong Kong Office) will be suspended until further notice. We apologize for any inconvenience caused.

During the suspension period, if you require service between 22:30 - 07:30 HK Time, please call and leave your messages or inquiries in our voice mailbox. Please make sure to include the following information:

1. Your name
2. Your contact number
3. Your order number

As an alternative, you may contact us via email using the below links:

For customers in North America:
http://www.yesasia.com/us/0-0-0-0-en/question-feedback.html

For all other customers:
http://www.yesasia.com/global/0-0-0-0-en/question-feedback.html

For customers of YesStyle.com:
http://www.yesstyle.com/en/Help/ContactUs.aspx

Or, you may contact us via fax at the following numbers:

+1 866-451-8388 (within the Continental US)
(852) 2786-0650   (outside the Continental US)
 
After receiving your messages or inquiries, we will respond within 24 hours.

Sep 15, 2008  The day following Chinese Mid-Autumn Festival

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

Due to the adverse weather brought by the Typhoon, NURI, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

Due to the adverse weather brought by the Tropical Cyclone, KAMMURI, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

Due to the reinforcement of safety inspections of all mail items by the China Civil Aviation Authority in order to guarantee the security of the Beijing 2008 Olympic and Paralympic Games, shipments to the whole of Mainland China are subject to delay until further notice.

Due to the adverse weather brought by the Tropical Cyclone, Fengsheng, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

Due to the severe flooding throughout the Midwestern United States, shipments to the affected areas including Illinois, Iowa, Missouri and Wisconsin with the following ZIP Code ranges maybe delayed.

Illinois: 61021 – 61073, 61103 – 61111, 61201 – 61265, 62301, 61425 – 61469, 62330 – 62379

Iowa: 50027 – 50062, 50104, 50116 – 50119, 50207, 50136 – 50171, 50219, 50242 – 50268, 50314 – 50327, 50401, 50421 – 50477, 50602, 50613 – 50677, 50702 – 50703, 52101, 52201 – 52255, 52301 – 52362, 52401 – 52499, 52534 – 52595, 52738, 52754

Missouri: 65605, 65610, 65625, 65706 – 65713, 65742, 65738, 65801 – 65809

Wisconsin: 53001 – 53932, 53959, 54601 – 54986

Your patience and attention are greatly appreciated.

*Please note that areas, which are not listed, may also be affected.

Jul 1, 2008  Hong Kong Special Administrative Region Establishment Day

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Jun 9, 2008 Tuen Ng Festival (Dragon Boat Festival)

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Due to the Golden Week Holidays in Japan, shipping service to Japan will be temporarily suspended from May 2, 2008 - May 8, 2008. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on May 9, 2008. We apologize for any inconvenience.

May 1, 2008     Labor Day
May 12, 2008   The Buddha's Birthday

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Apr 4, 2008 Ching Ming Festival

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Due to the Easter Holiday, normal operation hours for our Customer Service Department (Hong Kong Office) will be changed. Normal operation hours will resume on March 25, 2008.

Customer Service Operation Hours (March 21, 2008 - March 24, 2008):

March 21, 2008
00:00 (HK Time) - 16:30 (HK Time)
22:30 (HK Time) - 24:00 (HK Time)

March 22, 2008
00:00 (HK Time) - 16:30 (HK Time)

March 23, 2008
08:00 (HK Time) - 16:30 (HK Time)

March 24, 2008
08:00 (HK Time) - 16:30 (HK Time)
22:30 (HK Time) - 24:00 (HK Time)

Due to the Easter Holiday, shipping service will be temporarily suspended from March 21, 2008 - March 23, 2008. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Mar 24, 2008. We apologize for any inconvenience.

As advised by the China Post, both the outbound and inbound postal operations are affected by the continuous snow in vast areas in the southern and eastern parts of Mainland China. The postal services in most part of the Mainland will be affected and there will be delay in mail delivery services, including Speedpost.  This is also applied to shipments shipped via other shipping agents.

Due to the Lunar New Year Holiday, shipping service will be temporarily suspended from Feb 7, 2008 to Feb 10, 2008. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on February 11, 2008. We apologize for any inconvenience.

Feb 6, 2008  Lunar New Year Eve
Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 20:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Feb 7, 2008 Lunar New Year
Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 07:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Feb 8, 2008 Lunar New Year
Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time

Jan 1, 2008 New Year Day

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Dec 25, 2007  Christmas Day
Dec 26, 2007  Boxing Day

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

• The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
• Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
• The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.

Oct 1, 2007  National Day
Oct 19, 2007 Chung Yeung Festival

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Sep 25, 2007 Chinese Mid-Autumn Festival
Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 20:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Sep 26, 2007 The day following Chinese Mid-Autumn Festival
Operation hour for our Customer Service Department (Hong Kong Office)  will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

Customer Service will be suspended from 13:00-16:30 (Hong Kong Time, September 08, 2007) and will resume at 08:00 (Hong Kong Time, September 09, 2007)

Please accept our apologies for any inconvenience caused.

With effect on January 1, 2007, YesAsia.com Ltd. and YesStyle.com Ltd. will be relocating to the following new address. Our telephone & fax numbers will remain unchanged.

9/F., Watson Centre
16-22 Kung Yip Street
Kwai Chung, N.T.
Hong Kong

Customer Service Hotline: (852) 2522-1227
Fax:                                  (852) 2786-0650

Customer Service operations will be temporarily suspended as indicated below:

29 December 2006   (from 13:00 to midnight)
30 December 2006   (whole day)
31 December 2006   (whole day)

Normal operations will resume on January 1, 2007.

Due to issues of connection stability, we will be terminating our Hawaii Toll Free line (+1 888-851-8882) effective December 1, 2006. Customers in Hawaii may still contact us using the Continental U.S. Toll Free line (+1 866-440-8388). We apologize for any inconvenience.

Calling from United Kingdom

Toll Free in UK: 0800-051-6800

Monday through Friday: 24-hour Customer Service
Saturday and Sunday: 12:00am - 8:30am (London Time)(GMT +0)