Customer Support » Return & Refund Policy » Terms & Conditions
  • Terms & Conditions
  • Return and Refund Policy

    Return of Defective Items
    (Product Exchange)
    Return of Unopened Items*
    (YesAsia Credits Refund)
    Video, Music, and selected TV, Concerts & Music Videos, Anime, Collectibles and Toys itemsYesYes
    Comics, Books, Japanese Magazines, Electronics, and selected TV, Concerts & Music Videos, Anime, Games, Collectibles and Toys itemsYesNo
    Selected Games itemsNoNo
    Promotional or Discounted itemsYesNo

    *Unopened items returned for refund must be in good condition and in their original packaging.


    DEFECTIVE ITEMS

    If you receive a damaged or defective item, please email us the order number & the product condition within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

    Please note that unauthorized returns may be refused or disregarded.

    If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us.

    These damaged/defective items must be returned to us securely packaged and wrapped.

    After we received the product, we will examine and test the defective item(s).

    If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

    Compensation for the shipping costs will be provided by the issue of either a coupon or a YesAsia credit to your account and will ONLY be offered if the package is returned by Regular Air Mail.

    No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

    If the package was returned by a shipment method other than regular Air Mail, YesAsia.com reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund.

    Reports of defective products on a replacement shipment will not be entertained.

    It generally takes about 2-3 weeks to process a return.

    We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.


    UNOPENED, IN ORIGINAL PACKING AND IN GOOD CONDITION

    You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs.

    You may choose to return any unopened items that are in their original packing and in good condition. YesAsia.com is not responsible for the shipping cost. Please email us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

    Unauthorized returns may be refused or disregarded.

    If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

    These items must be returned to us securely packaged and wrapped.

    Customers returning an unopened item that is in its original packing and in good condition will receive a full refund as YesAsia credit on the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition.

    It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.


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