Customer Support » Return & Refund Policy » Defective or Damaged Items
  • If my returned products are confirmed to be defective or damaged, may I ask for a refund instead of a replacement?

  • No, we will only arrange to prepare and ship a replacement for the original returned item instead of arranging a refund. However, if, in case, we are not able to provide a replacement of the original return item for any reasons, we will arrange to refund the item price by YesAsia Credit.


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