Customer Support » Return & Refund Policy » Incompatible Items
  • How does YesAsia.com deal with DVDs that have been returned because of incompatible regional coding?
  • We will deal with the DVDs returned for incompatible region coding in one of these ways:

    1. Offer a suitable version of the DVD title:

    A. Suitable version available at a higher price
    In the event that a suitable version (i.e. with the correct region code) of the DVD is available, albeit at a higher price, you will have to bear the difference in price between the replacement and original items as well as the expenses involved in shipping the replacement to you.

    B. Suitable version available at a lower price
    In the event that a suitable version (i.e. with the correct region code) of the DVD is available at a lower price, you will only have to bear the expenses involved in shipping the replacement to you.

    We will not refund you for the difference in price between the replacement and the original items. 

    2. Offer the VCD version as no suitable DVD version is available

    In the event that no suitable DVD version of the title is available and ONLY the VCD version is obtainable, the VCD version will be provided and you will only have to bear the expenses involved in shipping the replacement to you.

    We will not refund you for the difference in price between the replacement and the original items. 

    3. No suitable version (either DVD nor VCD) is available

    If no suitable DVD or VCD version of the title is available no replacement or refund will be arranged.



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