Help Topics
- Shipping Options to My Destination
- Zone 2
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* We may upgrade your shipping service from "Standard Service" to "Express Service" at our sole discretion. If this occurs, you will not have to pay any additional cost. If we upgrade your shipping service at our discretion, then:
- online tracking service will become available
- signature confirmation will be required for delivery
- PO Boxes will not be accepted as shipping addresses
** Free Shipping is only available if you select Standard Service. *** Notes for using the Shipping & Handling Fee Calculator:
- If your order is eligible for free shipping, you only need to input the total shipment units for the items in your order, if any, that are ineligible for Free Shipping.
- If your order is eligible for free shipping but you would like to split your order into more than one shipment, you only need to select the number of shipments from the pull down menu.
- We may arrange for orders to be split into separate shipments if it benefits the customer, e.g. if one of the items in the order has a later release date, or if the full shipment is extra bulky. Our hope is that customers receive their orders faster and more efficiently. When shipments are split at our discretion, the customer will not be responsible for any extra charges or fees.
We serve the following countries and regions at our Global site - Hong Kong & Taiwan Zone 1 China, Macau, Malaysia, Philippines, Singapore, South Korea, Thailand Zone 2 Australia, Brunei Darussalam, Cambodia, Fiji, Indonesia, Japan, Laos, New Zealand, Vanuatu Zone 3 India, Maldives, Mexico, Nepal, Pakistan, Sri Lanka, Vietnam Zone 4 Major European and Middle East countries and regions, specifically:
United Kingdom, Austria, Bahrain, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Jordan, Kuwait, Luxembourg, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Slovenia, Spain, Sweden, Switzerland, TurkeyZone 5 Rest of the World, specifically the countries and regions listed on the country list on the checkout page, excluding those indicated above: Zone 1 to Zone 4, Hong Kong & Taiwan. We serve the following countries and regions at our North America site - United State & Canada - APO & FPO addresses
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- Still need help? Please email our Customer Service Department