Special Announcement


  • 2017-10-19 Winners of the Autographed Wanna One Poster
    Congratulations to the winners of the Autographed Wanna One Poster Lucky Draw!

    Customers with the below order numbers will receive a WANNA ONE - 1X1=1 (TO BE ONE) Poster autographed by all members of Wanna One:

    9935315
    9913529
    9933927
    9914403
    9924736
    9894943

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.
  • 2017-09-20 Temporary Change of Customer Service Operation Hours (Oct 2, 2017 & Oct 5, 2017)

    Oct 2, 2017 The day following National Day

    Oct 5, 2017  The day following the Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2017-09-14 Notice of shipment delays to United States
    Due to the impact of hurricane in United States, mail delivery services (including airmail or express mail) to the Florida, Georgia, the Carolinas and surrounding areas are subject to delay. We apologize for any inconvenience.
  • 2017-08-31 Notice of shipment delays to United States
    Due to the impact of hurricane in United States, mail delivery services (including airmail or express mail) to the Texas, Louisiana, Mississippi and surrounding areas are subject to delay. We apologize for any inconvenience.
  • 2017-08-23 Temporary Suspension of Operation of Customer Service Department -- Resumed
    Due to adverse weather conditions brought by the Typhoon, Hato , the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2017-07-23 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) -- Resumed
    Due to adverse weather conditions brought by the Typhoon, Roke , the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2017-06-22 Notice of shipment delays to United States
    Due to the severe thunderstorms in North-Eastern areas of the United States   , mail delivery services (including airmail or express mail) are subject to delay until further notice. We apologize for any inconvenience.
  • 2017-06-12 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) Resumed
    Due to adverse weather conditions brought by the Typhoon, Merbok , the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2017-05-18 Temporary Change of Customer Service Operation Hours (May 30, 2017)

    May 30, 2017   Tuen Ng Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2017-04-24 Temporary Change of Customer Service Operation Hours (May 1, 2017 and May 3, 2017)

    May  1,   2017   The Labour Day
    May  3,   2017   The Birthday of the Buddha

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2017-04-20 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) Apr 29 – 30
    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended on Apr 29- 30, 2017.  
  • 2017-04-12 Shipments delayed (Apr 14- 17, 2017)
    Due to the Easter Holidays, shipping service will be temporarily suspended from Apr 14 – Apr 17, 2017.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Apr 18, 2017.  We apologize for any inconvenience.
  • 2017-04-03 Temporary Change of Customer Service Operation Hours (Apr 4, 2017, Apr 14, 17, 2017)

    Apr 4,     2017    Ching Ming Festival
    Apr 14,   2017     Easter Holiday
    Apr 17,   2017     Easter Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2017-03-17 Notice of shipment delays to United States
    Due to impact of  snowstorm to the North-Eastern region of United States, mail delivery services (standard mail or express mail) are subject to delay until further notice. We apologize for any inconvenience.
  • 2017-01-26 Winners of the Autographed Monsta X 2017 Season's Greetings Poster
    Congratulations to the winners of the Monsta X 2017 Season's Greetings Lucky Draw!

    Customers with the below order numbers will receive an autographed Monsta X 2017 Season's Greetings Poster:

    9350370
    9340826
    9312689
    9347222
    9349654
    9318352
    9337021
    9315288
    9346889
    9329123

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.
  • 2017-01-24 Shipments delayed (Jan 28-31, 2017)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Jan 28-31, 2017.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 1, 2017.  We apologize for any inconvenience.
  • 2017-01-23 Temporary Change of Customer Service Operation Hours (Jan 28 & - Jan 30-31, 2017)
    Jan 30- 31, 2017     Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Jan 28, 2017            Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

  • 2017-01-10 Notice of shipment delays to the United States
    Due to the impact of heavy snowfall, mail delivery services (including airmail or express mail) to east coast will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-12-31 Change in Operation Hour for Customer Service Department (Jan 2, 2017)

    Jan 2, 2017    New Year Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-12-29 Temporary suspension of shipment fulfillment (Dec 30- Jan 2)
    Due to the end of year stock take and the New Year holidays, shipping service will be temporarily suspended from Dec 30 - Jan 2.   During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Jan 3 . We apologize for any inconvenience.
  • 2016-12-21 Notice of shipment delays
    During the Christmas shopping season, we expect delivery delays for many shipments due to increased shipping volume and tightened customs procedures. Post offices and couriers will also experience processing delays worldwide, which will affect tracking information updates. Given this situation, we ask that you be patient with your orders this holiday season, regardless of the shipping method used. We appreciate your understanding and patience, and apologize for any inconvenience.
  • 2016-12-14 Notice of shipment delays
    During the Christmas shopping season, there has been a significant increase in outbound airmail traffic recently. As the supply of air cargo space is not able to cope with the demand, we expect mail delivery services (including airmail or express mail) to France, United Kingdom, Israel, Norway and United States may be subject to delays until further notice. We apologize for any inconvenience.
  • 2016-12-02 Temporary Change of Customer Service Operation Hours (Dec 26 - 27, 2016)

    Dec 26, 2016    Christmas Holiday
    Dec 27, 2016    Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-11-10 Christmas Shipping Deadlines 2016
    AreaExpress ShippingStandard Shipping
    USA2016/12/162016/12/01
    Canada2016/12/162016/12/01
    Hong Kong2016/12/20Not Applicable
    Taiwan2016/12/16Not Applicable
    Zone 12016/12/162016/12/01
    Zone 22016/12/162016/12/01
    Zone 32016/12/162016/11/25
    Zone 42016/12/162016/11/25
    Zone 52016/12/162016/11/25

    Notes:
    1. The provided deadlines are ONLY for reference. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
    2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.
  • 2016-10-20 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office)(Resumed)
    Due to adverse weather conditions brought by the Severe Typhoon, Haima, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2016-10-12 Notice of shipment delays to United States
    Due to the impact of a hurricane across the states of Florida and Georgia, mail delivery services (including airmail or express mail) to United States will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-09-28 Temporary Change of Customer Service Operation Hours (Oct 1, 10, 2016)

    Oct 1   , 2016    National Day
    Oct 10 , 2016    Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-08-01 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) (Resumed)
    Due to adverse weather conditions brought by the Severe Typhoon, Nida, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2016-06-29 Notice of shipment delays to Canada
    Due to postal staff's industrial action will start from 2nd of July in Canada, mail delivery services (including airmail or express mail) to Canada will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-06-28 Temporary Change of Customer Service Operation Hours (Jul 1, 2016)

    Jul 1, 2016     Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30.

  • 2016-06-05 Temporary Change of Customer Service Operation Hours (Jun 9, 2016)

    Jun 9, 2016   Tuen Ng Festival (Dragon Boat Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-04-27 Temporary Change of Customer Service Operation Hours (May 2, 2016 and May 14, 2016)

    May  2,   2016   The day following the Labour Day
    May 14,  2016   The Birthday of the Buddha

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-04-20 Notice of shipment delays to Canada
    Due to manpower shortage of Canada customs, mail delivery services (including airmail or express mail) to Canada will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-03-16 Shipments delays (Mar 25 – Mar 28, 2016)
    Due to the Easter holiday, orders fulfilled between Mar 25 – Mar 28, 2016 will not be processed for shipment by courier or the post office. Shipping service will resume on Mar 29, 2016. Please note possible shipment delays both during and after the holidays.
  • 2016-03-11 Temporary Change of Customer Service Operation Hours (Mar, 25-26, 2016, Mar, 28, 2016)

    Mar 25-26,  2016       Easter Holiday
    Mar 28,       2016       Easter Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-01-27 Temporary Change of Customer Service Operation Hours (Feb 8 - 10, 2016)

    Feb 9 -10, 2016     Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Feb 8, 2016            Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

  • 2016-01-27 Shipments delayed (Feb 6-10, 2016)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 6-10, 2016.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 11, 2016.  We apologize for any inconvenience.
  • 2016-01-25 Notice of shipment delays to the United States
    Due to the severe snowstorm in northeast areas of the United States, mail delivery services (including airmail or express mail) to United States will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-01-01 Temporary Change of Customer Service Operation Hours (Jan 1, 2016)

    Jan 1, 2016       New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-12-29 Notice of shipment delays to United States
    Due to adverse weather conditions brought by the tornadoes, mail delivery services (standard mail or express mail) to the affected areas including Dallas, New Mexico, Michigan and Georgia are subject to delay until further notice. We apologize any inconvenience.
  • 2015-11-10 Notice of shipment delays
    During the peak shopping season, we expect delivery delays for many shipments due to increased shipping volume and tightened customs procedures. Post offices will also experience processing delays worldwide, which will affect tracking information updates. Given this situation, we ask that you be patient with your orders this holiday season, regardless of the shipping method used. We appreciate your understanding and patience, and apologize for any inconvenience.
  • 2015-11-03 Notice of shipment delays
    Due to high shipping volume during the peak season, orders may encounter processing (including tracking number updates) or shipment delays. Post office processing  may also get delayed. We appreciate your patience and will try our best to ship your orders ASAP.
  • 2015-11-03 Winners of the Autographed CNBLUE Vol. 2 - 2gether
    Congratulations to the winners of the CNBLUE 2gether Lucky Draw!

    Customers with the below order numbers will receive an autographed copy of CNBLUE Vol. 2 - 2gether (Version A):

    8563246
    8575456
    8568524
    8568551

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.
  • 2015-10-25 Christmas Shipping Deadlines 2015
    AreaExpress ShippingStandard Shipping
    USA2015/12/172015/12/03
    Canada2015/12/172015/12/01
    Hong Kong2015/12/21Not Applicable
    Taiwan2015/12/212015/12/17
    Zone 12015/12/172015/12/01
    Zone 22015/12/172015/12/01
    Zone 32015/12/172015/12/01
    Zone 42015/12/172015/12/01
    Zone 52015/12/172015/12/01

    Notes:
    1. The provided deadlines are ONLY for reference. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
    2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.
  • 2015-10-19 Temporary Change of Customer Service Operation Hours (Oct 1, 21, 2015)

    Oct 1, 2015      National Day
    Oct 21, 2015    Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-08-26 Winners of the Autographed AOA Poster
    Congratulations to the winners of the Autographed AOA Poster Lucky Draw!

    Customers with the below order numbers will receive an autographed AOA Mini Album Vol. 3 - Heart Attack Poster:

    8464394
    8460988
    8461095
    8479362
    8470077
    8463372
    8464682
    8468203
    8471668
    8476133

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.
  • 2015-08-26 Temporary Change of Customer Service Operation Hours (Sep 3, Sep 28, 2015)

    Sep 3, 2015    The 70th anniversary day of the victory of the Chinese people's war of resistance against Japanese aggression.

    Sep 28, 2015  The day following Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-08-18 Winners of the Justice, My Foot! and Lifeline Lobby Card Sets
    Congratulations to the winners of the Justice, My Foot! and Lifeline Lucky Draws!


    Customers with the below order numbers will receive a Justice, My Foot! lobby card set:
    8430611
    8431153
    8432603
    8434103
    8434286
    8437318
    8438250
    8440596
    8446818
    8447836
    8449403
    8449894
    8454541
    8458604
    8463219
    8464755
    8465625
    8466546
    8467629
    8468038



    Customers with the below order numbers will receive a Lifeline lobby card set:

    8430862
    8431941
    8434055
    8434103
    8434494
    8437318
    8438250
    8449894
    8450969
    8452243
    8459584
    8460645
    8466546
    8468227



    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.
  • 2015-07-17 Notice of shipment delays to Japan
    Due to adverse weather conditions brought by the Typhoon, Nangka, mail delivery services (including airmail or express mail) to Japan is subject to delay until further notice. We regret any inconvenience.
  • 2015-07-17 Notice of shipment delays to the United States
    Due to heavy downpours and flash flooding in the New York, air traffic across the United States has been disrupted.

    Mail delivery services (including airmail or express mail) to the affected areas are subject to delay until further notice. We regret any inconvenience.
  • 2015-07-09 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) (Resumed)
    Due to adverse weather conditions brought by the Severe Typhoon, Linfa, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2015-06-24 Temporary Change of Customer Service Operation Hours (Jul 1, 2015)

    Jul 1, 2015   The Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-04-27 Temporary Change of Customer Service Operation Hours (May 1, 2015 and May 25, 2015)

    May 1  , 2015   Labour Day
    May 25, 2015   The Birthday of the Buddha

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-04-09 Customer Service phones lines are currently down (resumed)
    Due to technical difficulties, our Customer Service hotlines are unavailable until further notice. In the meantime, please email us with your queries. We apologize for the inconvenience.
  • 2015-03-23 Shipments delays (Apr 3 - Apr 7, 2015)
    Due to the Easter holiday, orders fulfilled between April 3, 2015 to April 7, 2015 will not be processed for shipment by courier or the post office. Shipping service will resume on April 8, 2015. Please note possible shipment delays both during and after the holidays.
  • 2015-03-19 Temporary Change of Customer Service Operation Hours (Apr 3-4, 2015, Apr 6- 7, 2015)

    Apr 3-4, 2015     Easter Holiday
    Apr 6,    2015     Ching Ming Festival
    Apr 7,    2015     Easter Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-03-13 Winners of the Autographed Mini Replica Weapon set
    Congratulations to the winners of The 36th Chamber of Shaolin Trilogy Lucky Draw! 

    Customers with the below order numbers will receive a a mini replica weapon set autographed by Gordon Liu.
    8202479

    8238755

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.
  • 2015-02-26 Winners of the Autographed Night Watchman's Journal Poster

    Congratulations to the winners of the Autographed Night Watchman's Journal Poster Lucky Draw!

    Customers with the below order numbers will receive a The Night Watchman's Journal Poster autographed by Jung Yun Ho and Jung Il Woo.

    8212183

    8214859

    8223778

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.

  • 2015-01-28 Winners of the Autographed Jung Yong Hwa Vol. 1 - One Fine Day

    Congratulations to the winners of the Autographed Jung Yong Hwa Vol. 1 - One Fine Day Lucky Draw!

    Customers with the below order numbers will receive an autographed copy of Jung Yong Hwa Vol. 1 - One Fine Day :

    8187192

    8177466

    8183818

    8165834

    8177520

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.

  • 2015-01-27 Notice of shipment delays to the United States
    Due to the snowstorm in the United States, mail delivery services (including airmail or express mail) at New York are subject to delay until further notice. We apologize for any inconvenience.
  • 2015-01-23 Shipments delayed (Feb 19 - 22, 2015)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 19-22, 2015.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 23, 2015.  We apologize for any inconvenience.
  • 2015-01-22 Temporary Change of Customer Service Operation Hours (Feb 18 - 21, 2015)

    Feb 20 - 21, 2015     Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Feb 19, 2015            Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

    Feb 18, 2015            Lunar New Year Eve

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

  • 2014-12-22 Temporary Change of Customer Service Operation Hours (Jan 1, 2015)

    Jan 1, 2015       New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-12-22 Temporary suspension of Japanese customer service
    Customer service for inquiries in Japanese will be suspended from 11AM, 29 Dec, 2014 until 4 Jan, 2015. We will reply emails sent during this period starting 5 Jan, 2015. You can send email in English or Chinese for urgent inquiry. Please also note that operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time), on 1 Jan, 2015.
  • 2014-12-18 Shipment Delays
    Due to high shipping volume during the peak season, orders may encounter processing (including tracking number updates) or shipment delays. We appreciate your patience and will try our best to ship your orders ASAP.
  • 2014-12-08 Temporary Change of Customer Service Operation Hours (Dec 24 - 26, 2014)

    Dec 24, 2013    Christmas Eve
    Dec 25, 2014    Christmas Holiday
    Dec 26, 2014    Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-11-03 2014 Christmas Shipping Deadlines
    AreaExpress ShippingStandard Shipping
    USA2014/12/122014/11/26
    Canada2014/12/122014/11/26
    Hong Kong2014/12/16Not Applicable
    Taiwan2014/12/152014/11/26
    Zone 12014/12/122014/11/26
    Zone 22014/12/122014/11/26
    Zone 32014/12/122014/11/26
    Zone 42014/12/122014/11/26
    Zone 52014/12/122014/11/26

    Notes:
    1. The provided deadlines are for reference only. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
    2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.
  • 2014-10-15 Winners of the Autographed FTIsland Japan Best - ALL ABOUT Lucky Draw

    Congratulations to the winners of the Autographed FTIsland Japan Best - ALL ABOUT Lucky Draw!

    Customers with the below order numbers will receive an autographed copy of [FTIsland Japan Best - ALL ABOUT]:
     
    8014058

    8010183

    8018523

    8006314

    8014912

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.

  • 2014-10-15 Winners of the You Who Came From The Stars Lucky Draw

    Congratulations to the winners of the You Who Came From The Stars Lucky Draw!

    Customers with the below order numbers will receive a [You Who Came From The Stars OST]:

    8001603

    8006320

    8007435

    8008620

    8009036

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.

  • 2014-09-23 Winners of the Autographed Block B CD Lucky Draw

    Congratulations to the winners of the Autographed Block B CD Lucky Draw!

    Customers with the below order numbers will receive an autographed promotional CD single of Block B's H.E.R:

    7975101

    7965816

    7957550

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.

  • 2014-09-22 Temporary Change of Customer Service Operation Hours (Oct 1 - 2, 2014)

    Oct 1, 2014    National Day
    Oct 2, 2014    Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-09-15 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) ~ ~Service is resumed
    Due to adverse weather conditions brought by the Severe Typhoon, KALMAEGI, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2014-08-25 Temporary Change of Customer Service Operation Hours (Sep 8 - 9, 2014)

    Sep 8, 2014     The Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time).


    Sep 9, 2014   The day following Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-08-20 Winners of the Autographed g.o.d Vol. 8 - Chapter 8 Lucky Draw

    Congratulations to the winners of the Autographed g.o.d Vol. 8 - Chapter 8 Lucky Draw!

    Customers with the below order numbers will receive an autographed copy of g.o.d Vol. 8 - Chapter 8

    7937360

    7940223

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.

  • 2014-08-12 Winners of the Autographed Kim Hyun Joong Mini Album Vol. 4 - Timing Lucky Draw

    Congratulations to the winners of the Autographed Kim Hyun Joong Mini Album Vol. 4 - Timing Lucky Draw!

    Customers with the below order numbers will receive an autographed copy of Kim Hyun Joong Mini Album Vol. 4 - Timing

    7922561

    7923268

    7920790

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.

  • 2014-06-25 Shipments to France delayed due to strike action
    Due to strike action taken by French Air Traffic Controllers from June 24 to June 30, mail delivery services (air mail or express mail) in the country may be subject to delay.
     
  • 2014-06-24 Winners of the Autographed VIXX Single Album Vol. 4 - Eternity Lucky Draw

    Congratulations to the winners of the Autographed VIXX Single Album Vol. 4 - Eternity Lucky Draw!

    Customers with the below order numbers will receive an autographed copy of VIXX Single Album Vol. 4 - Eternity

    7850538

    7832114

    7846065

    7839202

    7851579

    7830870

    7833119

    7836173

    7826656

    7837224

    The prizes will be shipped for free by standard shipping to the same shipping addresses as that of the listed order numbers.

  • 2014-06-23 Temporary Change of Customer Service Operation Hours (Jul 1, 2014)

    Jul 1, 2014   The Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-05-28 Temporary Change of Customer Service Operation Hours (Jun 2, 2014)

    Jun 2, 2014   Tuen Ng Festival (Dragon Boat Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-05-11 Termination of Japan Toll-free Service
    Effective May 15, 2014, our toll-free Japanese-language Customer Service hotline (0120-844-677) will no longer be available.

    Customers who require Japanese-language support can contact Customer Service via e-mail using the Japanese-language contact form:

    http://www.yesasia.com/global/customer-support/ja/question-feedback.html

    Customer Service is still available in English and Chinese at the the following telephone number:

    Calls to Hong Kong: +852 2522-1227
    Monday through Friday: 08:00 - 22:30 (Hong Kong Time)
    Saturday, Sunday and Public Holidays: 08:00 - 16:30pm (Hong Kong Time)

    We apologize for any inconvenience and thank you for your continued support of YesAsia.com.
  • 2014-05-07 Japanese-language Customer Service temporarily unavailable (May 9, 2014)
    Please note that Japanese-language Customer Service support will be temporarily unavailable on May 9, 2014. We apologize for the inconvenience.
  • 2014-04-28 VAT-free service for United States shipments is no longer available.
    Starting May 1, 2014,  VAT-free service will no longer be provided for United States shipments using standard shipping. For details, please check the related FAQ at this link: http://www.yesasia.com/us/customer-support/shipping-delivery/0-0-0-hsi.527-en/section.html
  • 2014-04-24 Japanese-language Customer Service temporarily unavailable (Apr 26 - 29, 2014 and May 3 - 6, 2014)
    Please note that Japanese-language Customer Service support will be temporarily unavailable during Apr 26 - 29, 2014 and May 3 - 6, 2014. We apologize for the inconvenience.
  • 2014-04-16 Regarding the Heartbleed Bug
    We would like to assure our customers that their personal information has not been compromised by the Heartbleed Bug. A secure environment is employed on our websites to protect customer data from unauthorized access.
  • 2014-04-14 Temporary Change of Customer Service Operation Hours (May 1, 2014 and May 6, 2014)

    May 1, 2014   Labour Day
    May 6, 2014   The Birthday of the Buddha

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-04-02 Temporary Change of Customer Service Operation Hours (Apr 18, 2014 and Apr 21, 2014)

    Apr 18, 2014 Easter
    Apr 21, 2014 Easter

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-04-02 Shipments delayed (Apr 18 - Apr 21, 2014)

    Due to the Easter holiday, orders fulfilled between April 18, 2014 to April 21, 2014 will not be processed for shipment by courier or the post office. Shipping service will resume on April 22, 2014. Please note possible shipment delays both during and after the holidays.

  • 2014-04-01 Japanese-language Customer Service temporarily unavailable (Apr 4, 2014)
    Please note that Japanese-language Customer Service support will be temporarily unavailable on Apr 4, 2014. We apologize for the inconvenience.
  • 2014-03-05 Notice of Shipment Delays to the US due to winter storm
    Due to the winter storm, air traffic across the United States has been disrupted. Air Mail and Express Mail services to the affected areas are subject to delay until further notice. We regret any inconvenience.
  • 2014-03-04 Japanese-language Customer Service temporarily unavailable (Mar 7, 2014)
    Please note that Japanese-language Customer Service support will be temporarily unavailable on Mar 7, 2014. We apologize for the inconvenience.
  • 2014-01-22 Notice of Shipment Delays to the US due to winter storm
    Due to the winter storm, air traffic across the United States (especially East Coast) has been disrupted. Air Mail and Express Mail services to the affected areas are subject to delay until further notice. We regret any inconvenience.
  • 2014-01-13 Shipments delayed (Jan 31, 2014 - Feb 3, 2014)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Jan 31, 2014 - Feb 3, 2014.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 4, 2014.  We apologize for any inconvenience.
  • 2014-01-13 Temporary Change of Customer Service Operation Hours (Jan 1, 2014, Jan 30 - 31, 2014, Feb 3, 2014)

    Jan 1, 2014        New Year
    Feb 3, 2014        Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Jan 30, 2014        Lunar New Year Eve

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

    Jan 31, 2014        Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

  • 2014-01-09 Notice of Shipment Delays to the US and Canada due to severe cold weather conditions
    Due to severe cold weather conditions, air traffic across the United States and Canada has been disrupted. Air Mail and Express Mail services to the affected areas are subject to delay until further notice. We regret any inconvenience.
  • 2014-01-09 Japanese-language Customer Service temporarily unavailable (Jan 10, 2014 - Jan 13, 2014)
    Please note that Japanese-language Customer Service support will be temporarily unavailable from Jan 10, 2014 to Jan 13, 2014. We apologize for the inconvenience.
  • 2013-12-27 Japanese-language Customer Service temporarily unavailable (Dec 31, 2013 - Jan 5, 2014)
    Please note that Japanese-language Customer Service support will be temporarily unavailable from Dec 31, 2013 to Jan 5, 2014. We apologize for the inconvenience.
  • 2013-12-08 Temporary Change of Customer Service Operations (Dec 24, 2013 - Dec 26, 2013)

    Dec 24, 2013    Christmas Eve
    Dec 25, 2013    Christmas Holiday
    Dec 26, 2013    Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2013-11-20 Notice of shipment delays to the United States
    Due to tornadoes and thunderstorms, mail delivery services in the United States for the Midwest States listed below are subject to delay.
     
    Affected States:
     
    Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Kentucky, Tennessee and Wisconsin
  • 2013-10-29 2013 Christmas Shipping Deadlines
    YesAsia
    Area Express Shipping Standard Shipping
    USA 2013/12/13 2013/12/07
    Canada 2013/12/13 2013/12/02
    Hong Kong 2013/12/19 Not Applicable
    Taiwan 2013/12/17 2013/12/07
    Zone 1 2013/12/13 2013/12/05
    Zone 2 2013/12/13 2013/12/03
    Zone 3 2013/12/13 2013/11/26
    Zone 4 2013/12/13 2013/11/28
    Zone 5 2013/12/13 2013/11/23

    Notes:
    1. The provided deadlines are for reference only. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
    2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.
    3. The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.
  • 2013-10-21 Japanese-language Customer Service temporarily unavailable (Oct 25 - Nov 4, 2013)
    Please note that Japanese-language Customer Service support will be temporarily unavailable from Oct 25, 2013 to Nov 4, 2013. We apologize for the inconvenience.
  • 2013-09-23 System Maintenance Notice - Customer Service Hotline Temporarily Unavailable
    Please note that our Customer Service Hotline will be unavailable from 18:00 (HK Time) on September 28 to 9:00 (HK Time) on September 29 due to scheduled system maintenance. Our Customer Service Hotline will resume shortly after the maintenance period. We apologize for any inconvenience caused.
  • 2013-09-23 Temporary Change of Customer Service Operation Hours (Oct 1, 2013 and Oct 14, 2013)

    Oct 1, 2013        National Day, PRC
    Oct 14, 2013      Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2013-09-22 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) ~ ~ Service is resumed
    Due to adverse weather conditions brought by the Severe Typhoon, USAGI, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2013-09-10 Temporary Change of Customer Service Operation Hours (Sep 19 - 20, 2013)

    Sep 19, 2013     The Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time).

    Sep 20, 2013     The day following Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time).

  • 2013-08-20 Japanese-language Customer Service temporarily unavailable (Aug 22 - Aug 25, 2013)
    Please note that Japanese-language Customer Service support will be temporarily unavailable from Aug 22, 2013 to Aug 25, 2013. We apologize for the inconvenience.
  • 2013-08-14 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) ~ Service is resumed

    Due to adverse weather conditions brought by the Severe Typhoon, UTOR, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

  • 2013-07-10 Japanese-language Customer Service temporarily unavailable (Jul 13 - Jul 16, 2013)
    Please note that Japanese-language Customer Service support will be temporarily unavailable from Jul 13, 2013 to Jul 16, 2013. We apologize for the inconvenience.
  • 2013-06-16 Temporary Change of Customer Service Operation Hours (Jul 1, 2013)

    Jul 1, 2013     The Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30.

  • 2013-05-29 Temporary Change of Customer Service Operation Hours (Jun 12, 2013)

    Jun 12, 2013    Tuen Ng Festival (Dragon Boat Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2013-05-28 Japanese-language Customer Service temporarily unavailable (Jun 1 - 4, 2013)

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Jun 1, 2013 to Jun 4, 2013. We apologize for the inconvenience.

  • 2013-04-25 Japanese-language Customer Service temporarily unavailable (Apr 27 - 30, 2013, May 3 - 6, 2013)
    Please note that Japanese-language Customer Service support will be temporarily unavailable from Apr 27 - 30, 2013 and May 3 - 6, 2013. We apologize for the inconvenience.
  • 2013-04-23 Temporary Change of Customer Service Operation Hours (May 1, 2013 and May 17, 2013)

    May  1, 2013 Labour Day
    May 17, 2013 The Birthday of the Buddha

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2013-03-14 Temporary Change of Customer Service Operation Hours (Mar 29, 2013, Apr 1, 2013 and Apr 4, 2013)

    Mar 29, 2013  Easter
    Apr   1, 2013  Easter
    Apr   4, 2013  Ching Ming Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2013-03-14 Shipments delayed (Mar 29, 2013 - Apr 1, 2013)
    Due to the Easter Holidays, shipping service will be temporarily suspended from Mar 29, 2013 - Apr 1, 2013.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Apr 2, 2013.  We apologize for any inconvenience.
  • 2013-03-13 Japanese-language Customer Service temporarily unavailable Mar 15, 2013
    Please note that Japanese-language Customer Service support will be temporarily unavailable on Mar 15, 2013. We apologize for the inconvenience.
  • 2013-01-24 Shipments delayed (Feb 9, 2013 - Feb 13, 2013)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 9, 2013 - Feb 13, 2013.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 14, 2013.  We apologize for any inconvenience.
  • 2013-01-24 Temporary Change of Customer Service Operation Hours (Feb 10, 2013 - Feb 13, 2013)

    Feb 10, 2013  Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:00 – 22:30 (HK Time)

    Feb 11 - 13, 2013 Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2012-12-18 Change in Operation Hour for Customer Service Department (Jan 1, 2013)

    Jan 1, 2013 New Year Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2012-12-18 System Maintenance Notice - Website and Customer Service Temporarily Unavailable

    Please note that our website and Customer Service Operations will be unavailable from 18:00 (HK Time) on December 28 to 9:00 (HK Time) on December 29 due to scheduled system maintenance. Our website and Customer Service Operations will resume service shortly after the maintenance period. We apologize for any inconvenience caused.

  • 2012-12-18 Japanese-language Customer Service temporarily unavailable Dec 29, 2012 - Jan 6, 2013

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Dec 29, 2012 - Jan 6, 2013. We apologize for the inconvenience.

  • 2012-12-03 Change in Operation Hour for Customer Service Department (Dec 21, 2012, Dec 24 - 26, 2012)

    Dec 21, 2012 Winter Solstice

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

    Dec 24 - 26, 2012 Christmas

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2012-11-15 Temporary suspension of Customer Service Operations

    Due to our office relocation, Customer Service operations will be suspended on
    the following days:

    November 23     - 16:00 - 22:30 (HKT)
    November 24     - 08:00 - 16:30 (HKT)
    November 25     - 08:00 - 16:30 (HKT)

    During this period, our Customer Service team will not be available via phone
    or email. When regular operations resume on November 26, we will try to respond to your queries as quickly as possible. We apologize for any inconvenience and thank you for your understanding.

  • 2012-11-01 2012 Christmas Shipping Deadline
    To ensure that your orders are delivered before Christmas, please place your orders on or before the indicated latest dates of posting
    Destination Shipping Method Latest Dates of Posting
    United States Standard December 7th
      Express Air December 14th
    Canada Standard December 4th
      Express Air December 14th
    Hong Kong Express December 19th
    Taiwan Standard December 7th
      Express December 18th
    Zone 1 Standard December 5th
      Express December 14th
    Zone 2 Standard December 5th
      Express December 14th
    Zone 3 Standard December 1st
      Express December 14th
    Zone 4 Standard December 5th
      Express December 14th
    Zone 5 Standard November 26th
      Express December 14th
    • The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
    • Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
    • The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.
  • 2012-10-29 Notice of shipment delays to East Coast, USA due to Hurricane Sandy

    As advised by the United States Postal Service, delivery services to East Coast are subject to delay due to hurricane. These conditions will be in effect until further notice. We regret any inconvenience.
    Affected Postal Codes:

    Delaware: all ZIP codes
    Maryland: all ZIP codes
    New Jersey: 07001 – 08989
    New York: 10002 – 10292
    Pennsylvania: 18901 – 19496
    Virginia: 23301 – 23316, 23336 – 23488

  • 2012-10-17 Japanese-language Customer Service temporarily unavailable Oct 26, 2012 - Oct 29, 2012

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Oct 26, 2012 - Oct 29, 2012. We apologize for the inconvenience.

  • 2012-10-15 Change in Operation Hour for Customer Service Department (Oct 23, 2012)

    Oct 23, 2012 Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2012-09-24 Shipping services suspended on October 1-5, 2012 ~ Resumed

    Please note that shipping services will be suspended during the following dates:

    October 1, 2012    - Holiday - The day following the Chinese Mid-Autumn Festival
    October 2, 2012    - Holiday - The day following National Day, PRC
    October 3-5, 2012  - Warehouse Relocation

    During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping services will resume on the next business day, October 8, 2012. We apologize for any inconvenience.

  • 2012-09-21 Notice of shipment delays to the Mainland
    As advised by China Post, during the Mainland’s National Day holidays from Sep 30, 2012 to October 7, 2012, mail delivery services (including Speedpost) to the Mainland are subject to delay. Please accept our apologies for the inconvenience.
  • 2012-09-14 Temporary Change of Customer Service Operation Hours (Oct 1 - 2, 2012)

    Oct 1, 2012     The day following the Chinese Mid-Autumn Festival
    Oct 2, 2012     The day following National Day, PRC

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30.

  • 2012-08-16 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) --Service is resumed

    Due to adverse weather conditions brought by the typhoon, KAI TAK, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

  • 2012-08-02 Japanese-language Customer Service temporarily unavailable Aug 11, 2012 - Aug 15, 2012

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Aug 11, 2012 - Aug 15, 2012. We apologize for the inconvenience.

  • 2012-07-22 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) ~ Service is now resumed

    Due to adverse weather conditions brought by the typhoon, VICENTE, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended from July 23rd at 18:00 (Hong Kong Time) until further notice.

  • 2012-07-10 Japanese-language Customer Service temporarily unavailable Jul 13, 2012 - Jul 17, 2012

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Jul 13, 2012 (from 15:00 onwards) - Jul 17, 2012. We apologize for the inconvenience.

  • 2012-06-27 Temporary Change of Customer Service Operation Hours (Jul 2, 2012)

    Jul 2, 2012     The day following Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30.

  • 2012-04-25 Customer Service hotline may be inaccessible due to connection instability

    Due to connection instability, some calls to our Customer Service hotline may not go through. If you are unable to reach us by phone, please contact our Customer Service team by email instead. We apologize for the inconvenience, and will have this issue resolved as soon as possible.

  • 2012-04-19 Japanese-language Customer Service temporarily unavailable Apr 27, 2012 - Apr 30, 2012 and May 2, 2012 - May 6, 2012

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Apr 27, 2012 - Apr 30, 2012 and May 2, 2012 - May 6, 2012. We apologize for the inconvenience.

  • 2012-04-19 Change in Operation Hour for Customer Service Department (May 1, 2012)

    May  1, 2012     Labour Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2012-04-01 PayPal payment option temporarily unavailable on Apr 20, 2012

    PayPal payment will be temporarily unavailable as a payment option on April 20, 2012 due to system maintenance. During this time period, please select another payment method when placing an order. The PayPal payment option will be restored as soon as maintenance is completed.

  • 2012-03-27 Temporary Change of Customer Service Operation Hours (Apr 4, 2012, Apr 6, 2012 and Apr 9, 2012)

    Apr 4, 2012  Ching Ming Festival
    Apr 6, 2012 Easter Holiday
    Apr 9, 2012  Easter Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2012-02-26 Japanese-language Customer Service temporarily unavailable Mar 9, 2012 - Mar 11, 2012

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Mar 9, 2012 - Mar 11, 2012. We apologize for the inconvenience.

  • 2012-02-07 Notice of shipment delays to France

    Due to snow falls, mail delivery services (including Speedpost) in France, particularly for the areas with postal codes bearing the prefixes below are subject to delay.

    Prefixes:
    06, 09, 13, 14, 26, 27, 28, 31, 41, 45, 50, 53, 61, 72, 76, 78, 83

  • 2012-01-29 Notice of shipment delays to Italy
    Due to an air transport strike, mail delivery services (including Speedpost)in Italy are subject to delay.
  • 2011-12-21 Temporary Change of Customer Service Operation Hours (Jan 2, 2012, Jan 23, 2012 - Jan 25, 2012)

    Jan 2, 2012 New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

    Jan 23, 2012 Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:00 – 22:30 (HK Time)

    Jan 24, 2012 Lunar New Year
    Jan 25, 2012 Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

  • 2011-12-13 Japanese-language Customer Service temporarily unavailable Dec 28, 2011 - Jan 4, 2012

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Dec 28, 2011 to Jan 4, 2012. We apologize for the inconvenience.

  • 2011-11-22 Temporary Change of Customer Service Operation Hours (Dec 22, 2011, Dec 26, 2011 and Dec 27, 2011)

    Dec 22, 2011 Winter Solstice

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

    Dec 26, 2011 Christmas Holiday
    Dec 27, 2011 Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2011-10-31 2011 Christmas Shipping Deadline
    To ensure that your orders are delivered before Christmas, please place your orders on or before the indicated latest dates of posting
    Destination Shipping Method Latest Dates of Posting
    United States Standard December 6th
      Express Air December 16th
    Canada Standard December 6th
      Express Air December 16th
    Hong Kong Express December 19th
    Taiwan Standard December 10th
      Express December 19th
    Zone 1 Standard December 5th
      Express December 16th
    Zone 2 Standard November 30th
      Express December 16th
    Zone 3 Standard December 2nd
      Express December 16th
    Zone 4 Standard December 4th
      Express December 16th
    Zone 5 Standard November 24th
      Express December 16th
    • The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
    • Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
    • The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.
  • 2011-10-19 Notice concerning fraudulent emails
    Several customers have informed us about receiving emails claiming to be from YesAsia.com, which contain confirmation for orders they did not place. These emails are using a "spoofed" address and are not authorized by YesAsia.com Ltd. The order described in the email has not been placed at YesAsia.com in your name.

    If you have never opened an account with YesAsia.com, we will not possess any of your personal or financial information. Thus, we cannot have billed you for any supposed orders.

    If you receive an email similar to the one described above, please do not click any of the links contained in the email and delete it immediately.

    You may contact us for further verification if you are uncertain about any emails you have received.
  • 2011-09-27 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) ~ Service is now resumed
    Due to the adverse weather brought by the Typhoon, NESAT, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2011-09-26 Notice of shipment delays to Australia
    Due to strike action taken by staff of the Australian Quarantine Inspection Services from 27 to 29 September 2011, mail delivery services (including EMS) in the country may be subject to delay until further notice.
  • 2011-09-26 Notice of shipment delays to the Mainland
    As advised by China Post, during the Mainland’s National Day holidays from 1 to 7 October, mail delivery services (including Speedpost) to the Mainland are subject to delay. Please accept our apologies for the inconvenience.
  • 2011-09-26 Change in Operation Hour for Customer Service Department (Oct 5, 2011)

    Oct 5, 2011 Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2011-09-19 Shipments to Brazil delayed due to strike action
    Due to strike action taken by postal workers, mail delivery services  (including Speedpost) in Brazil are subject to delay until further notice.
  • 2011-09-19 Shipments to Australia delayed due to strike action
    Due to strike action taken by transport workers on 20 September 2011, mail delivery services (including Speedpost) in Australia may be subject to delay.
  • 2011-09-01 Temporary Change of Customer Service Operation Hours (Sep 12, 2011 - Sep 13, 2011)

    Sep 12, 2011     Mid Autumn Festival (Lantern Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time).

    Sep 13, 2011  Mid Autumn Festival (Lantern Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time).

  • 2011-08-28 Notice of shipment delays to the United States due to a hurricane
    Due to a hurricane, air traffic across the United States of America has been disrupted. As a result, all air mail services (including EMS) to the US, particularly for the Eastern areas, are subject to delay until further notice. We regret any inconvenience.
  • 2011-08-15 Japanese-language Customer Service temporarily unavailable Aug 19 - 23, 2011

    Please note that Japanese-language Customer Service support will be temporarily unavailable from Aug 19, 2011 to Aug 23, 2011. We apologize for the inconvenience.

  • 2011-07-19 Japanese-language Customer Service temporarily unavailable (Jul 22, 2011)

    Please note that Japanese-language Customer Service support will be temporarily unavailable on Jul 22, 2011. We apologize for the inconvenience.

  • 2011-07-18 Notice concerning potential fraudulent emails
    Several customers have informed us about fraudulent emails with YesAsia.com listed as the sender. These emails are using a "spoofed" address and were not authorized by YesAsia.com Ltd. If you receive similar emails, please verify that the email is official before replying. If you are uncertain, you may contact us for verification.
  • 2011-06-27 Temporary Change of Customer Service Operation Hours (Jul 1, 2011)

    Jul 1, 2011     Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30.

  • 2011-06-16 Shipments to Canada affected by regional labor dispute

    Due to labor disputes between Canada Post and the Canadian Union of Postal Workers, postal services to Canada may experience some delays. Shipments via postal services will be sent to Canada according to schedule, but deliveries within Canada may be delayed if not suspended indefinitely.

    Canadian customers should contact their local post office for updates.

  • 2011-05-31 Temporary Change of Customer Service Operation Hours (Jun 6, 2011)

    Jun 6, 2011    Tuen Ng Festival (Dragon Boat Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2011-04-26 Japanese-language Customer Service temporarily unavailable Apr 29, 2011, May 3 - 5, 2011

    Please note that Japanese-language Customer Service support will be temporarily unavailable on Apr 29, 2011, May 3 - 5, 2011. We apologize for the inconvenience.

  • 2011-04-25 Change in Operation Hour for Customer Service Department (May 2, 2011 and May 10, 2011)

    May  2, 2011     Labour Day
    May 10, 2011    The Buddha's Birthday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2011-04-11 Change in Operation Hour for Customer Service Department (Apr 22, 2011, Apr 25, 2011)

    Apr 22, 2011    Easter
    Apr 25, 2011    Easter

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2011-04-11 Shipments delayed (Apr 22, 2011 – Apr 25, 2011)

    Due to the Easter Holidays, shipping service will be temporarily suspended from Apr 22, 2011 to Apr 25, 2011. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Apr 26, 2011.  We apologize for any inconvenience.

  • 2011-04-04 Japanese-language newsletters resuming publicaton and delivery to select
    YesAsia.com will resume publication of the Japanese-language newsletter this
    week. The newsletter will be sent to subscribing customers, with the following
    exceptions:

    - Customers whose shipping addresses are located in Aomori, Iwate, Akita, Miyagi, Yamagata, Ibaraki, or Fukushima.
    - Customers who do not have a shipping address on file with YesAsia.com.
    - Customers who use mobile phone domains for their email address.
  • 2011-03-21 Temporary suspension of Japanese-language newsletters

    Due to the ongoing events following the Japan Earthquake and Tsunamis, YesAsia.com will temporarily suspend the weekly Japanese-language Newsletter, the monthly Japanese Books Newsletter and the monthly Japanese-language Blu-ray Newsletter.

    All three newsletters should hopefully resume publication shortly. We apologize for any inconvenience.

  • 2011-03-15 Temporary suspension of Japanese-language newsletters
    Due to the ongoing events following the Japan Earthquake and Tsunamis, YesAsia.com will temporarily suspend the weekly Japanese-language Newsletter for one week. The newsletter should resume its weekly schedule the week of March 21, 2011.

    Also, due to uncertain release dates and production delays of Japanese Books, the monthly Japanese Books Newsletter will be suspended for one month. The newsletter should resume publication in April, 2011.
  • 2011-03-14 Japanese Products and New Releases delayed due to Japan Earthquake
    Due to the effects of the Japan Earthquake and Tsunamis, sourcing of products from Japan may be subject to unexpected delays. Please note if you order products that require sourcing from Japan.

    Also, many Japanese New Releases have been officially delayed by the manufacturers and publishers, with new release dates undetermined. A select few have also been canceled and may or may not be scheduled for future release. For information about specific products, please check their respective product pages.
  • 2011-03-13 Notice of shipment delays to Japan due to earthquake
    As advised by the postal administration of Japan, mail delivery services (both standard and courier) in the country are subject to delay until further notice due to the earthquake occurring on March 11, 2011.
  • 2011-03-10 Network disruption due to the earthquake in Japan
    Due to the March 11th earthquake in Japan, intermittent network connection problems may occur. Please note that telephone, browsing, order placement and shipment tracking services may be disrupted in Japan and also related regions.
  • 2011-02-24 Notice of Shipment Delays to the United States

    With immediate effect, shipping to the United States of America (USA) will be subject to delay due to heightened aviation security measures. This situation will continue until further notice from the US Postal Service and other couriers, and will affect all outbound shipments (air mail or express mail) from Hong Kong to the USA. Please be aware of this possibility when ordering or calculating delivery time. We apologize for any inconvenience.

  • 2011-02-20 Customer Service hotlines temporarily suspended on February 26, 2011
    Customer Service hotlines will be temporarily suspended on February 26, 2011 between 8:00 and 18:00(HKT) due to maintenance on our telephone system.

    While our telephone system is down, you may continue to contact our Customer Service Team by email. We apologize for any inconvenience.
  • 2011-02-09 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office)(Feb 12, 2011)

    Due to system maintenance, the operation of our Customer Service Department (Hong Kong Office) will temporarily be suspended on Feb 12, 2011. We sincerely apologize for any inconvenience.

  • 2011-01-20 Change in Operation Hour for Customer Service Department (Feb 3, 2011 - Feb 4, 2011)

    Feb 3, 2011    Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:00 – 22:30 (HK Time)

    Feb 4, 2011    Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2011-01-13 Notice of shipment delays to the United States due to heavy snowstorms

    As advised by the postal administration of the United States of America, delivery services (including EMS) to the Southeast, Midwest, Northeast and North Central areas of the United States are subject to delay due to heavy snowstorms. These conditions will be in effect until further notice. We regret any inconvenience.

  • 2010-12-31 Notice of Shipment Delays to the US and Europe due to severe weather conditions

    Due to severe weather conditions, air traffic across the United States and Europe has been disrupted. As a result, all air mail services (including EMS) to the US and Europe are subject to delay until further notice. We regret any inconvenience.

  • 2010-12-16 Temporary Change of Customer Service Operation Hours (Dec 22, 2010, Dec 24, 2010 and Dec 27, 2010)

    Dec 22, 2010 Winter Solstice

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

    Dec 24, 2010 Christmas Eve
    Dec 27, 2010 Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2010-12-07 Japanese-language Customer Service temporarily unavailable December 9 - 10, 2010
    Please note that Japanese-language Customer Service support will be temporarily unavailable on December 9 - 10, 2010. We apologize for the inconvenience.
  • 2010-11-08 Notice concerning potential fraudulent emails
    Several customers have informed us about fraudulent emails with YesAsia.com listed as the sender. These emails are using a "spoofed" address and were not authorized by YesAsia.com Ltd. If you receive similar emails, please verify that the email is official before replying. If you are uncertain, you may contact us for verification.
  • 2010-11-07 2010 Christmas Shipping Deadline
    To ensure that your orders are delivered before Christmas, please place your orders on or before the indicated latest dates of posting
    Destination Shipping Method Latest Dates of Posting
    United States Standard December 6th
      Express Air December 17th
    Canada Standard December 6th
      Express Air December 17th
    Hong Kong Express December 17th
    Taiwan Standard December 7th
      Express December 17th
    Zone 1 Standard December 4th
      Express December 17th
    Zone 2 Standard December 6th
      Express December 17th
    Zone 3 Standard December 4th
      Express December 17th
    Zone 4 Standard December 4th
      Express December 17th
    Zone 5 Standard November 24th
      Express December 17th
    • The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
    • Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
    • The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.
  • 2010-10-28 Shipments to Europe, US and Brazil delayed

    Due to increased demand for cargo space on the relevant air shipping routes, shipments sent via Standard Shipping service to the US, Brazil and Europe may be subject to delays.

    Also, with the holiday season approaching, we are expecting further shipping delays due to increased demand for local and foreign postal services. We apologize for any inconvenience.

  • 2010-10-23 Japanese-language Customer Service Hotline reinstated
    Our Japanese-language Customer Service Hotline has been reinstated and can now be reached at the new number 0120-844677, Mondays through Fridays, between 10:00 and 17:00 (Japan Time). You may also continue to contact us by email. Please note that due to the high volume of enquiries, email replies may take 1-2 business days.
  • 2010-10-14 Temporary Suspension of Japanese-language Customer Service Hotline
    Our Japanese-language Customer Service Hotline will be temporarily suspended effective on October 18th until further notice. If you require Japanese-language assistance you may contact us by email. We sincerely apologize for any inconvenience.
  • 2010-09-18 Temporary Change of Customer Service Operation Hours (Oct 1, 2010)

    Oct 1, 2010 National Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2010-09-08 Temporary Suspension of Customer Service Hotline (Japanese support)

    Customer Service Hotline (Japanese support) will temporarily suspend from Sep 13, 2010 to Sep 16, 2010.  It will resume from Sep 17, 2010 onwards.

  • 2010-09-02 Temporary Change of Customer Service Operation Hours (Sep 22, 2010 - Sep 23, 2010)

    Sep 22, 2010     Mid Autumn Festival (Lantern Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time).

    Sep 23, 2010  Mid Autumn Festival (Lantern Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time).

  • 2010-06-21 Temporary Change of Customer Service Operation Hours (Jul 1, 2010)

    Jul 1, 2010     Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30.

  • 2010-05-30 Temporary Change of Customer Service Operation Hours (Jun 16, 2010)

    Jun 16, 2010 Tuen Ng Festival (Dragon Boat Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2010-05-17 Shipments to Europe, US and Brazil delayed
    Due to the ash cloud from the volcano eruption in Iceland drifting over Europe and the stringent supply of air cargo space, both Standard and Express Service to European destinations, the US and Brazil are subject to delay until further notice.
  • 2010-04-25 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office)(May 1, 2010)
    Due to system maintenance, the operation of our Customer Service Department (Hong Kong Office) will temporarily be suspended on May 1, 2010. We sincerely apologize for any inconvenience.

  • 2010-04-15 Temporary Suspension of Customer Service Hotline (Japanese support)

    Customer Service Hotline (Japanese support) will temporarily suspend from Apr 20, 2010 to Apr 29, 2010.  It will resume from Apr 30, 2010 onwards.

  • 2010-04-15 Change in Operation Hour for Customer Service Department (May 21, 2010)
    May 21, 2010    The Buddha's Birthday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)
  • 2010-04-15 Shipments to China delayed
    Due to the reinforcement of safety inspections of all mail items by the China Civil Aviation Authority in order to guarantee the security of the Expo 2010, shipments to the whole of Mainland China are subject to delay until further notice.
  • 2010-03-15 Change in Operation Hour for Customer Service Department (Apr 2, 2010, Apr 5 2010 – Apr 6, 2010)
    Apr 2, 2010    Easter
    Apr 5, 2010    Easter
    Apr 6, 2010    Ching Ming Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)
  • 2010-03-15 Shipments delayed (Apr 2, 2010 – Apr 6, 2010)
    Due to the Easter Holidays, shipping service will be temporarily suspended from Apr 2, 2010 to Apr 6, 2010. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Apr 7, 2010.  We apologize for any inconvenience.
  • 2010-03-07 Toll-free Customer Service Hotlines
    Due to the recent earthquake in Taiwan, our toll-free customer service lines may be experiencing some instability. We apologize for any inconvenience. Should you wish to contact our customer service team, you may email us through our Customer Service help pages.
  • 2010-02-21 Temporary Suspension of Customer Service Hotline

     

    Due to system maintenance, our Customer Service Hotline will temporarily be suspended on the following dates: -

    Jan 31, 2010
    Feb 7, 2010
    Feb 14, 2010
    Feb 15, 2010
    Feb 21, 2010
    Feb 28, 2010
    Mar 7, 2010
    Mar 14, 2010
    Mar 21, 2010
    Mar 28, 2010

    We sincerely apologize for any inconvenience.

     


  • 2010-02-10 Shipments to US Delayed
    As advised by the United States Postal Service, due to snow storms in the Northeast area, mail delivery services (including Speedpost) in the area, particularly for the following localities, are subject to delay until further notice:

    Main Region: Great Lakes (Greater Indiana District)
    Post Code: 460-469, 472-475, 478, and 489

    Main Region: Capital Metro (Maryland and Virginia)
    Post Code: 200, 201, 202-209, 210-212, 214-219, 220-239, 244, and 270-297

    Main Region: Western Area (Dakotas and Hawkeye Districts)
    Post Code: 500-514, 520-528, 565, 567, 570-577, 580-588, and 612

    Main Region: Eastern Area (Philadelphia Metro and South Jersey)
    Post Code: 070, 080-087, 189-194, and 197-199

  • 2010-02-10 COD payment method discontinued for Japan orders
    Effective Feb 12, 2010, YesAsia.com is discontinuing COD payment option for customers with Japan shipping addresses. Please select an alternate payment method when completing orders. We apologize for any inconvenience.
  • 2010-02-01 Change in Operation Hour for Customer Service Department (Feb 14, 2010 - Feb 16, 2010)
    Feb 14, 2010    Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:00 – 22:30 (HK Time)

    Feb 15, 2010    Lunar New Year
    Feb 16, 2010    Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)
  • 2010-02-01 Shipments delayed (Feb 13, 2010 - Feb 16, 2010)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 13, 2010 to Feb 16, 2010. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 17, 2010. We apologize for any inconvenience.

  • 2009-12-29 Change in Operation Hour for Customer Service Department (Jan 1, 2010)
    Jan 1, 2010    New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)
  • 2009-12-28 Shipping option change for customers with shipping addresses in Canada
    Effective January 4, 2010, YesAsia.com offers Standard and Express shipping options to Canada. At the same time, our Priority shipping option is discontinued.
  • 2009-12-12 Possible shipping delays due to Christmas shopping season
    Due to the Christmas shopping season, our shipping agents may experience some difficulties in delivering shipments on time. We apologize if this affects the delivery of any of your orders.

    For Standard Shipments, please refer to the Hongkong Post website for details.
  • 2009-12-12 Change in Operation Hour for Customer Service Department (Dec 22, 2009, Dec 24, 2009 and 25, 2009)

    Dec 22, 2009 Winter Solstice
    Dec 24, 2009 Christmas Eve
    Dec 25, 2009 Christmas Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2009-11-16 2009 Christmas Shipping Deadline
    To ensure that your orders are delivered before Christmas, please place your orders on or before the indicated latest dates of posting
    Destination Shipping Method Latest Dates of Posting
    United States Standard December 5th
      Express Air December 17th
    Canada Standard / Priority December 9th
    Hong Kong Express December 18th
    Taiwan Standard December 5th
      Express December 17th
    Zone 1 Standard December 1st
      Express December 17th
    Zone 2 Standard December 9th
      Express December 17th
    Zone 3 Standard December 4th
      Express December 17th
    Zone 4 Standard December 4th
      Express December 17th
    Zone 5 Standard November 25th
      Express December 17th
    • The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
    • Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
    • The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.
  • 2009-10-21 Shipments to UK Delayed

    Due to strike action taken by postal workers on October 22 and 23, 2009, mail delivery services (with the exception of Speedpost and parcel services) to the United Kingdom may be subject to delay.

  • 2009-09-22 Change in Operation Hour for Customer Service Department (Oct 1, 2009, Oct 3, 2009 and Oct 26, 2009)

    Oct 1, 2009 National Day
    Oct 3, 2009 Chinese Mid-Autumn Festival
    Oct 26, 2009 Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2009-09-18 Shipments to Japan delayed (Sep 21, 2009 - Sep 23, 200)

    Due to the National Holidays in Japan, shipping service to Japan will be temporarily suspended from Sep 21, 2009 to Sep 23, 2009. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Sep 24, 2009. We apologize for any inconvenience.

  • 2009-09-14 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) - Service is now resumed
    Due to the adverse weather brought by the Typhoon, KOPPU, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2009-09-07 Payment Option (This is now resumed)
    American Express is temporarily unavailable as a payment option. In the meantime, please select another credit card or payment option when placing an order. We are currently working to restore American Express as a payment option, and apologize for any inconvenience.
  • 2009-08-04 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) - Service is now resumed
    Due to the adverse weather brought by the Typhoon, GONI, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2009-07-21 "MaBelle Leo Diamond presents Metro Radio Andy Lau, Richie Jen & Andy Hui Diamond Megastar Concert" Lucky Draw Details
    Terms and ConditionsMaBelle Leo Diamond presents Metro Radio Andy Lau x Richie Jen x Andy Hui Diamond Megastar Concert
    • Customers who (1) purchase a Andy Lau, Andy Hui, or Richie Jen product, or (2) place an order over US$50 from July 21, 2009 to July 31, 2009 will be eligible for the chance to sign up for a lucky draw for two (2) VIP admission tickets to the "MaBelle Leo Diamond presents Metro Radio Andy Lau, Richie Jen & Andy Hui Diamond Megastar Concert".
    • Ten (10) sets of two (2) VIP admission tickets will be given away as prizes by MaBelle Jewellery Company.
    • "MaBelle Leo Diamond presents Metro Radio Andy Lau, Richie Jen & Andy Hui Diamond Megastar Concert" will be held at 7:30 pm on August 8, 2009 at the Hong Kong Convention and Exhibition Centre Hall 5BC in Hong Kong.
    • All eligible orders will be counted regardless of the number of participation by the same customer.
    • A notification email with instructions on how to enter the lucky draw will be sent to eligible customers on August 3, 2009.
    • Lucky draw registration, winner selection, and prize giveaway will be handled by MaBelle Jewellery Company. The validity and use of the prize shall be subject to the relevant instructions and terms and conditions set by MaBelle Jewellery Company, and any claim or dispute in relation to the prize shall be raised to MaBelle Jewellery Company.
    • All prize tickets are further subject to the terms and conditions of the concert organizers.
    • YesAsia.com shall not be liable for any claim or dispute in relation to the prize, or to the services or products provided by the concert organizers.
    • YesAsia.com reserves the right to discontinue this offer or change these terms and conditions at any time without notice. Should there be any disputes, YesAsia.com's decision shall be final.
    • MaBelle will notify all prize winners individually from Aug 6, 2009 and afterwards.
    • If you have any queries regarding the lucky draw, please contact MaBelle directly at info@mabelle.com.

     Continue Shopping 
  • 2009-07-19 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) - Service is now resumed
    Due to the adverse weather brought by the Typhoon, Molave, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2009-06-23 Temporary Change of Customer Service Operation Hours (Jul 1, 2009)

    Jul 1, 2008  Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) .

  • 2009-04-28 Shipments to Japan delayed (Apr 29, 2009 - May 6, 2009)

    Due to the Golden Week Holidays in Japan, shipping service to Japan will be temporarily suspended from Apr 29, 2009 - May 6, 2008. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on May 7, 2008. We apologize for any inconvenience.

  • 2009-04-27 Temporary Change of Customer Service Operation Hours (May 1, 2009 and May 28, 2009)

    May 1, 2009 Labour Day
    May 28, 2009 Tuen Ng Festival (Dragon Boat Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2009-04-06 Temporary Change of Customer Service Operation Hours (Apr 10, 2009 and Apr 13, 2009)

    Apr 10, 2009 Easter
    Apr 13, 2009 Easter

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2009-03-25 Shipments to US delayed
    The eruption of Mount Redoubt in Alaska has resulted in interruptions in airport services. Due to these unavoidable circumstances, shipments to the United States may experience some delays. Your understanding in this matter is greatly appreciated.
  • 2009-03-03 Temporary Suspension of Customer Service Hotline (Japanese support)

    Customer Service Hotline (Japanese support) will temporarily suspend from Mar 9, 2009 to Mar 17, 2009.  It will resume by Mar 18, 2009 onwards.

  • 2008-12-31 Change in Operation Hour for Customer Service Department (Jan 1, 2009, Jan 26, 2008 – Jan 28, 2009)

    Jan 1, 2009   New Year Day
    Jan 27, 2009   Lunar New Year
    Jan 28, 2009   Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Jan 26, 2009   Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:00 – 22:30 (HK Time)

  • 2008-12-17 Voice Mail Service Temporarily Suspended from Dec 31, 2008 - Jan 1, 2009

    Our voice mail service will be temporarily suspended from 10:30 pm (Dec 31, 2008) to 08:00 am (Jan 1,2009), Hong Kong Time.

    We sincerely apologize for any inconvenience caused.

  • 2008-11-28 Shipments to Thailand delayed
    Shipments to Thailand may be delayed due to unavoidable local interruptions in airport operations. Your patience in this matter is greatly appreciated.
  • 2008-11-17 2008 Christmas Shipping Deadline
    To ensure that your orders are delivered before Christmas, please place your orders on or before the indicated latest dates of posting
    Destination Shipping Method Latest Dates of Posting
    United States (Continental) Super Saver December 10th
      Standard December 10th
      Priority December 10th
      Express Air December 17th
    United States (APO/FPO, Hawaii and offshore islands) Super Saver / Standard December 1st
    Canada Standard / Priority December 5th
    Hong Kong Express December 20th
    China, Taiwan and South East Asia Standard December 5th
      Express December 17th
    Japan and Korea Standard December 10th
      Express December 17th
    Rest of Asia Standard December 9th
      Express December 17th
    Europe Standard December 3rd
      Express December 17th
    Australasia and Pacific Standard December 4th
      Express December 17th
    Africa Standard November 26th
      Express December 17th
    Latin America Standard November 25th
      Express December 17th
    • The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
    • Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
    • The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.
  • 2008-11-17 Change in Operation Hour for Customer Service Department (Dec 24, 2008 - Dec 26, 2008)

    Dec 24, 2008  Christmas Eve
    Dec 25, 2008  Christmas Day
    Dec 26, 2008 Boxing Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2008-09-23 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office)(Service is now resumed)
    Due to the adverse weather brought by the Typhoon, Hagupit, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2008-09-16 Change in Operation Hour for Customer Service Department (Oct 1, 2008, Oct 7, 2008)
    Oct 1, 2008    National Day
    Oct 7, 2008    Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)
  • 2008-09-03 Temporary Suspension of Customer Service Overnight Operation (Hong Kong Office)

    Effective September 8, 2008, overnight operations (22:30 - 07:30 HK Time) for our Customer Service Department (Hong Kong Office) will be suspended until further notice. We apologize for any inconvenience caused.

    During the suspension period, if you require service between 22:30 - 07:30 HK Time, please call and leave your messages or inquiries in our voice mailbox. Please make sure to include the following information:

    1. Your name
    2. Your contact number
    3. Your order number

    As an alternative, you may contact us via email using the below links:

    For customers in North America:
    http://www.yesasia.com/us/0-0-0-0-en/question-feedback.html

    For all other customers:
    http://www.yesasia.com/global/0-0-0-0-en/question-feedback.html

    For customers of YesStyle.com:
    http://www.yesstyle.com/en/Help/ContactUs.aspx

    Or, you may contact us via fax at the following numbers:

    +1 866-451-8388 (within the Continental US)
    (852) 2786-0650   (outside the Continental US)
     
    After receiving your messages or inquiries, we will respond within 24 hours.

  • 2008-08-23 Change in Operation Hour for Customer Service Department (Sep 15, 2008)

    Sep 15, 2008  The day following Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2008-08-22 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office)(Service is now resumed)

    Due to the adverse weather brought by the Typhoon, NURI, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

  • 2008-08-05 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office)

    Due to the adverse weather brought by the Tropical Cyclone, KAMMURI, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

  • 2008-07-02 Shipments to China delayed

    Due to the reinforcement of safety inspections of all mail items by the China Civil Aviation Authority in order to guarantee the security of the Beijing 2008 Olympic and Paralympic Games, shipments to the whole of Mainland China are subject to delay until further notice.

  • 2008-06-24 Temporary Suspension of Operation of Customer Service Department (Hong Kong Office)

    Due to the adverse weather brought by the Tropical Cyclone, Fengsheng, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

  • 2008-06-24 Shipments to US delayed

    Due to the severe flooding throughout the Midwestern United States, shipments to the affected areas including Illinois, Iowa, Missouri and Wisconsin with the following ZIP Code ranges maybe delayed.

    Illinois: 61021 – 61073, 61103 – 61111, 61201 – 61265, 62301, 61425 – 61469, 62330 – 62379

    Iowa: 50027 – 50062, 50104, 50116 – 50119, 50207, 50136 – 50171, 50219, 50242 – 50268, 50314 – 50327, 50401, 50421 – 50477, 50602, 50613 – 50677, 50702 – 50703, 52101, 52201 – 52255, 52301 – 52362, 52401 – 52499, 52534 – 52595, 52738, 52754

    Missouri: 65605, 65610, 65625, 65706 – 65713, 65742, 65738, 65801 – 65809

    Wisconsin: 53001 – 53932, 53959, 54601 – 54986

    Your patience and attention are greatly appreciated.

    *Please note that areas, which are not listed, may also be affected.

  • 2008-06-16 Change in Operation Hour for Customer Service Department (Jul 1, 2008)

    Jul 1, 2008  Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

  • 2008-06-01 Change in Operation Hour for Customer Service Department (Jun 9, 2008)

    Jun 9, 2008 Tuen Ng Festival (Dragon Boat Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

  • 2008-04-28 Shipments to Japan delayed (May 2, 2008 - May 8, 2008)

    Due to the Golden Week Holidays in Japan, shipping service to Japan will be temporarily suspended from May 2, 2008 - May 8, 2008. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on May 9, 2008. We apologize for any inconvenience.

  • 2008-04-25 Change in Operation Hour for Customer Service Department (May 1, 2008, May 12, 2008)

    May 1, 2008     Labor Day
    May 12, 2008   The Buddha's Birthday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

  • 2008-03-25 Change in Operation Hour for Customer Service Department (Apr 4, 2008)

    Apr 4, 2008 Ching Ming Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

  • 2008-03-11 Temporary Suspension of Order Shipping (March 21, 2008 - March 23, 2008)

    Due to the Easter Holiday, shipping service will be temporarily suspended from March 21, 2008 - March 23, 2008. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Mar 24, 2008. We apologize for any inconvenience.

  • 2008-03-11 Temporary Change of Customer Service Operation Hours (March 21, 2008 - March 24, 2008)

    Due to the Easter Holiday, normal operation hours for our Customer Service Department (Hong Kong Office) will be changed. Normal operation hours will resume on March 25, 2008.

    Customer Service Operation Hours (March 21, 2008 - March 24, 2008):

    March 21, 2008
    00:00 (HK Time) - 16:30 (HK Time)
    22:30 (HK Time) - 24:00 (HK Time)

    March 22, 2008
    00:00 (HK Time) - 16:30 (HK Time)

    March 23, 2008
    08:00 (HK Time) - 16:30 (HK Time)

    March 24, 2008
    08:00 (HK Time) - 16:30 (HK Time)
    22:30 (HK Time) - 24:00 (HK Time)

  • 2008-02-25 -
    -
  • 2008-01-30 Shipments to China Delayed

    As advised by the China Post, both the outbound and inbound postal operations are affected by the continuous snow in vast areas in the southern and eastern parts of Mainland China. The postal services in most part of the Mainland will be affected and there will be delay in mail delivery services, including Speedpost.  This is also applied to shipments shipped via other shipping agents.

  • 2008-01-30 Temporary Suspension of Order Shipping (Feb 7, 2008 - Feb 10, 2008)

    Due to the Lunar New Year Holiday, shipping service will be temporarily suspended from Feb 7, 2008 to Feb 10, 2008. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on February 11, 2008. We apologize for any inconvenience.

  • 2008-01-23 Change in Operation Hour for Customer Service Department (Feb 6, 2008 - Feb 8, 2008)

    Feb 6, 2008  Lunar New Year Eve
    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 20:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

    Feb 7, 2008 Lunar New Year
    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 07:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

    Feb 8, 2008 Lunar New Year
    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time

  • 2007-12-26 Change in Operation Hour for Customer Service Department

    Jan 1, 2008 New Year Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

  • 2007-12-21 Shipments to Japan delayed
    Due to the New Year Holidays, the Japanese Customs Department as well as our shipping agent will be closed and deliveries to Japan may be delayed. Please note that all shipments to Japan via Express Service (including orders paid by COD) will be suspended during the period from December 27, 2007 through January 6, 2008. Normal service will resume on January 7, 2008, but there still may be some delays. We apologize for any inconvenience caused.
  • 2007-12-20 Website Offline Notice
    YesAsia.com and YesStyle.com will be going offline while we upgrade and enhance our systems. Both websites will be unavailable on December 25, 2007 from 16:30-18:30 (Hong Kong Time). Service should resume shortly thereafter.
     
    We apologize for any  inconvenience caused.
  • 2007-12-17 Change in Operation Hour for Customer Service Department

    Dec 25, 2007  Christmas Day
    Dec 26, 2007  Boxing Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

  • 2007-11-20 2007 Christmas Shipping Deadline
    To ensure that your orders are delivered before Christmas, please place your orders on or before the indicated latest dates of posting
    Destination Shipping Method Latest Dates of Posting
    United States (Continental) Super Saver December 1st
      Standard December 5th
      Priority December 10th
      Express Air December 17th
    United States (APO/FPO, Hawaii and offshore islands) Super Saver / Standard December 1st
    Canada Standard / Priority December 3rd
    Hong Kong Express December 20th
    China, Taiwan and South East Asia Standard December 4nd
      Express December 17th
    Japan and Korea Standard December 10th
      Express December 17th
    Rest of Asia Standard December 7th
      Express December 17th
    Europe Standard December 1st
      Express December 17th
    Australasia and Pacific Standard December 4th
      Express December 17th
    Africa Standard December 1st
      Express December 17th
    Latin America Standard December 2nd
      Express December 17th
    • The provided Latest Dates of Posting (shipping deadline) is for reference only. If customs clearance or postal delay occurs, we cannot guarantee that a shipment will arrive before Christmas.
    • Please note that the provided Latest Dates of Posting (shipping deadline) is for reference only and apply only to In-Stock items. Products which are not currently in stock may need to be ordered earlier.
    • The Latest Posting Dates for Standard Service are based on the official announcement from the Hong Kong Postal Service.
  • 2007-09-28 Change in Operation Hour for Customer Service Department

    Oct 1, 2007  National Day
    Oct 19, 2007 Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

  • 2007-09-09 Change in Operation Hour for Customer Service Department

    Sep 25, 2007 Chinese Mid-Autumn Festival
    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 20:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

    Sep 26, 2007 The day following Chinese Mid-Autumn Festival
    Operation hour for our Customer Service Department (Hong Kong Office)  will be temporarily suspended from 16:30 – 22:30 (HK Time) and resumed on 22:30 (HK Time)

  • 2007-09-08 September 08 - Temporary Change in Operation Hour for Customer Service Department

    Customer Service will be suspended from 13:00-16:30 (Hong Kong Time, September 08, 2007) and will resume at 08:00 (Hong Kong Time, September 09, 2007)

    Please accept our apologies for any inconvenience caused.

  • 2006-12-11 Relocation Notice

    With effect on January 1, 2007, YesAsia.com Ltd. and YesStyle.com Ltd. will be relocating to the following new address. Our telephone & fax numbers will remain unchanged.

    9/F., Watson Centre
    16-22 Kung Yip Street
    Kwai Chung, N.T.
    Hong Kong

    Customer Service Hotline: (852) 2522-1227
    Fax:                                  (852) 2786-0650

    Customer Service operations will be temporarily suspended as indicated below:

    29 December 2006   (from 13:00 to midnight)
    30 December 2006   (whole day)
    31 December 2006   (whole day)

    Normal operations will resume on January 1, 2007.

  • 2006-11-03 Notice for termination of Hawaii Toll Free telephone line

    Due to issues of connection stability, we will be terminating our Hawaii Toll Free line (+1 888-851-8882) effective December 1, 2006. Customers in Hawaii may still contact us using the Continental U.S. Toll Free line (+1 866-440-8388). We apologize for any inconvenience.

  • 2006-05-23 Toll Free Line in UK

    Calling from United Kingdom

    Toll Free in UK: 0800-051-6800

    Monday through Friday: 24-hour Customer Service
    Saturday and Sunday: 12:00am - 8:30am (London Time)(GMT +0)

  • Region & Language: Hong Kong United States - English
  • *Reference Currency: No Reference Currency
 Change Preferences 
Please enable cookies in your browser to experience all the features of our site, including the ability to make a purchase.