Help Topics
- Electronic Warranty (Selected Products)
To further ensure our customers' satisfaction, YesAsia.com now offers a special Warranty Service Package as an optional extra with all purchases of electronic products. We offer a hassle-free service that saves our customers from having to deal with technical service centers. Simply contact our Customer Service Department, who will advise you on how best to return the product to us. We will repair the device and ensure that it is fully functional again before returning it to you.
What is covered under our Warranty Service Package?
Below is a fully detailed chart on what the warranty covers:
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* YesAsia.com will only refund postage costs if the customer uses Registered AirMail services.
# YesAsia.com will choose the return shipping method, which cannot be modified, even by special request.
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An Inspection Fee is defined as the cost incurred by testing the product, prior to commencing any repair work. When customers return products to YesAsia.com for repair, we send them first to a technician, who checks the products thoroughly, to identify the defect(s). If the product is identified to have no defect, or any defect(s) can be fixed during the inspection, the Inspection Fee will still be charged.
A Labor Charge is defined as the cost incurred by repairing & fixing any damage or defect(s) identified by the technician during inspection.
From the above comparison it is easy to see the savings that can be enjoyed by purchasing our Warranty Service Package. Yon can save on Inspection Fees, Labor Charges, replacement parts, as well as the shipping costs for returning and reshipping your product. On purchasing the Warranty Service Package, customers will receive a warranty certificate with full details on the item(s) covered by the plan, serial number(s) of said item(s), warranty period information and full details of the terms of the plan.
Related Topics
Warranty Policy FAQ
- How do I purchase a warranty for my electronics item?
- Does the warranty service package cover the repair or replacement of accessories included with my electronic product?
- Does the warranty service package cover the costs of replacement parts needed to repair my covered item?
- Where should I return the defective electronic item to?
- Does YesAsia.com have any local service centers where I can take my defective item, instead of mailing it to Hong Kong?
- Can I use my YesAsia.com warranty service package to have my defective item repaired at a manufacturer's repair center?
- When I return my defective item to YesAsia.com, do I need to provide any documentation concerning the warranty service package?
- Do I need to include the original packaging and all the accessories when I return a defective item?
- Do I need to pay for the shipping costs to return my defective item to YesAsia.com for repair?
- What kind of shipping method should I use when returning an item?
- Do I need to pay the shipping costs to have my repaired item sent back to me?
- Can I cancel my warranty service package and receive a refund after I have received my electronic item?
- How would YesAsia.com deal with my case if my returned electronic item (under warranty coverage) cannot be repaired?
- Can I use one warranty service package to cover multiple items?
- If I am buying more than one unit of the same electronic item, but only wish to purchase a warranty service package for one of them, how do I specify which item I want covered?
- Can I extend the length of the warranty service package after it has expired?
- Can I choose a 6-month warranty service package instead of 1-year warranty for an electronic item?
- Can I cancel the warranty service package for an electronic item from my order before it has been shipped out?
- What should I do if my electronic item covered under the warranty service package is defective?
- What is the advantage of buying an electronic item together with the warranty service package?
- What is covered under the warranty service package?
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