Help Topics
- What is Alipay?
- Alipay is a division of Alibaba.com, and a payment platform that enables customers to send and receive payments online.
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- Print this FAQ
- Still need help? Please email our Customer Service Department
Related Topics
- Can I pay using RMB?
- What is Alipay?
- How do I make a payment with Alipay?
- How can I start using Alipay to pay for YesAsia.com orders?
- What methods of payment does Alipay allow?
- Which banks does Alipay support?
- Why is my order still on hold after I completed the Alipay payment transaction ?
- Why is my Order Status classified as "unverified"?
- If my order has been classified as "unverified", can I retry my Alipay payment to change the Order Status?
- Why didn't I receive an order number after completing the payment process?
- If some or all of the items on my order are cancelled due to availability issues, how long will it take to receive my refund?
- When using Alipay, what is the exchange rate from RMB to USD?
- Can I use Alipay to make payments in a currency other than USD?
- What happens if the my Alipay transaction incurs a service charge or handling fee?
- Why does my bank or credit card statement show Alipay.com as the merchant for my transaction instead of YesAsia.com?
- Can I add any items to my order after successfully completing my payment via Alipay?
- Can I change my shipping option or arrange for split shipment after successfully completing my payment via Alipay?
- When will my order be shipped?
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