Customer Support
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Troubleshooting
- What should I do if I cannot complete my PayPal transaction when placing my order?
- If you have placed an order but cannot complete your PayPal transaction, you must log in to PayPal's official website and process the payment before your order will be dispatched.
After you log in:
- Choose Send Money
- Enter account-global@yesasia.com as the "Recipient's Email Address"
- Enter your "Order number" in the subject lineOnce you have paid through PayPal, please send the Transaction ID to our Accounting Department (account-global@yesasia.com). You can expect your order to start processing within the next 1-2 business days or you can sign into the "My Account" section to view your order status from time to time.
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- Print this FAQ
- Still need help? Please email our Customer Service Department
Related Topics
- What should I do if I find duplicated items/orders have been placed?
- How can I read your email reply if the content is corrupted and unable to be decoded?
- Can I enter my shipping address in Chinese/Japanese?
- What can I do if the item received is different from the description on your website?
- Why have the items in my shopping cart/wish list disappeared?
- What should I do if I cannot complete my PayPal transaction when placing my order?
- What can I do when I click Place Order to finish my order, and an error page is shown?
- Why can't I proceed to checkout with my preferred item(s)?
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