Customer Support
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Troubleshooting
- Why have the items in my shopping cart/wish list disappeared?
- Customers should log in before adding any item to the shopping cart/wish list. If you add any item(s) before logging in, the cart/wishlist will revert to its previous contents (empty or otherwise) from last time you logged in.
The setting of your browser may affect your shopping cart/wish list as well. You should enable 'Cookies' on your browser:
To Enable 'Cookies'
For Microsoft Internet Explorer
1. From the toolbar at the top, choose 'Tools'
2. Select 'Internet Options'
3. Click on the 'Security' tab
4. Click on 'Internet'
5. Choose the 'Default' level
For Netscape browsers
1. Select 'Edit'
2. Select 'Preferences'
3. Select 'Advanced'
4. Select 'Accept all cookies' (or 'Enable all cookies')
5. Click 'OK'
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- Print this FAQ
- Still need help? Please email our Customer Service Department
Related Topics
- What should I do if I find duplicated items/orders have been placed?
- How can I read your email reply if the content is corrupted and unable to be decoded?
- Can I enter my shipping address in Chinese/Japanese?
- What can I do if the item received is different from the description on your website?
- Why have the items in my shopping cart/wish list disappeared?
- What should I do if I cannot complete my PayPal transaction when placing my order?
- What can I do when I click Place Order to finish my order, and an error page is shown?
- Why can't I proceed to checkout with my preferred item(s)?
United States - English