YESASIA: Customer Support

We Recommend

.viewMode, .rangeFilter, #browseList li.othereditions, .nshide{display:none} .editorialContent{height:auto; overflow:visible}

By using our website, you accept and agree with our Privacy Policy and Terms of Use.

Shop »
All Departments
- Movies & Videos
  Movies & Videos
  
  All Movies & Videos
  
  Japan
  
  Korea
  
  All Chinese
  
  Hong Kong
  
  Mainland China
  
  Taiwan
  
  Other Asia
  
  Western / World
  
  Related Features
  
  Blu-ray Special
  
  Popcorn Night
  
  Buy 3 Get 1 Free DVD
- TV
  TV
  
  All TV
  
  Japan
  
  Korea
  
  All Chinese
  
  Hong Kong
  
  Mainland China
  
  Taiwan
  
  Other Asia
  
  Western / World
  
  Related Features
  
  Selected Korean Dramas
- Music
  Music
  
  All Music, Concerts & MVs
  
  Japanese
  
  Korean
  
  All Chinese
  
  Cantonese
  
  Mandarin
  
  Western / World
  
  Related Features
  
  Buy 3, Save US$3 on Music
- Concerts & Music Videos
  Concerts & Music Videos
  
  Japanese
  
  Korean
  
  All Chinese
  
  Cantonese
  
  Mandarin
  
  Western / World
  
  Related Features
  
  Buy 3, Save US$3 on Music
- Collectibles
  Collectibles
  
  Japanese
  
  Korean
  
  Chinese
- Games
  Games
  
  All Games
  
  PlayStation 4
  
  PlayStation Vita
  
  PlayStation 3
  
  Nintendo Switch
  
  Wii / Wii U
  
  Nintendo DS / 3DS
  
  PC Games
  
  Xbox One
  
  Gaming Accessories
- Anime
  Anime
  
  In Japanese
  
  In Korean
  
  In Chinese
  
  In English
  
  Related Features
  
  Free Studio Ghibli Gift
- Comics
  Comics
  
  In Japanese
  
  In Chinese
- Books
  Books & Magazines
  
  Japanese Books
  
  Japanese Magazines
  
  Chinese Books
- Toys & Hobbies
  Toys & Hobbies
  
  All Toys
  
  Plush Toys
  
  Character Goods
  
  Dolls
  
  Figures
  
  Kits & Models
  
  Electric Toys & Cars
  
  Trading Cards
  
  Related Features
  
  40% Off Capsule Toy Sets
- Lifestyle & Gifts
  Lifestyle & Gifts
  
  All Lifestyle & Gifts
  
  Office & Stationery
  
  Home & Decor
  
  Lifestyle
  
  Gadgets & Headphones
- Bargains
  Bargains
  
  Great Deals
  
  Popcorn Night
  
  Blu-ray Special
  
  Buy 3 Get 1 Free DVD
  
  Buy 3, Save US$3 on Music
  
  Free Japan Minis
- Special Interest
  Special Interest
  
  Blu-ray Store
  
  YumCha!
  
  Top Hong Kong Box Office
  
  Korean Toys & Gifts
  
  Avex Official Collectibles
  
  Games Trailer Center
  
  Awards & Festivals
  
  TVB Store
  
  2018 Korean Calendars
  
  2019 Japanese Calendars
Japanese
- Japanese Entertainment
- Movies & Videos
- TV
- Music
- Concerts & Music Videos
- Anime
- Comics
- Books
- Magazines
- Collectibles
- Related Features
- Free Japan Minis
- Avex Official Collectibles
- Blu-ray Store
- Great Deals
- 2019 Japanese Calendars
Korean
- Korean Entertainment
- Movies & Videos
- TV
- Music
- Concerts & Music Videos
- Anime
- Collectibles
- Toys & Gifts
- Related Features
- Buy 3 Get 1 Free DVD
- Blu-ray Store
- Great Deals
- 2018 Korean Calendars
Chinese
- All Chinese Entertainment
- Movies & Videos
- TV
- Music
- Concerts & Music Videos
- Anime
- Comics
- Books
- Collectibles
- Related Features
- Popcorn Night
- Blu-ray Special
- Buy 3, Save US$3 on Music
- Top Hong Kong Box Office
- TVB Store
- Blu-ray Store
- Great Deals
World
- Western Entertainment
- Movies & Videos
- TV
- Music
- Concerts & Music Videos
- Anime
- Other Asia Entertainment
- Movies & Videos
- TV
Other Interest
- Other Interest
- Games
- Toys
- Lifestyle & Gifts
- Related Features
- Price Drops in Games
- Price Drops in Lifestyle & Gifts
- Games Trailer Center

Customer Support Order Tracking | Contact Us

Customer Support

Help Topics

Customer Support

Self Service Tools

Welcome to Customer Support

Special AnnouncementSee More

2018-09-22 Temporary Change of Customer Service Operation Hours (Sep 25, 2018 , Oct 1 & Oct 17, 2018)

2018-09-20 Notice of shipment delays to Macau

2018-09-07 Notice of shipment delays to Japan

2018-06-27 Temporary Change of Customer Service Operation Hours (Jul 2, 2018)

2018-06-11 Temporary Change of Customer Service Operation Hours (June 18, 2018)

Most Frequently Asked Questions

Products FAQs See More

DeliverySee More

Shipping Options to My DestinationSee More

Placing an OrderSee More

Troubleshooting See More

Region & Language: No Region Selected - English
*Reference Currency: No Reference Currency

Change Preferences

YesAsia Services

Help

Company Information

Important information about unsolicited emails

Follow YesAsia on:

Comment on our website | Email our CEO

YesAsia.com is an Oricon Chart Partner Shop. See details
YesAsia.com is a Hanteo Chart Family Shop. See details

*The currencies exchange rates were updated on 2018-10-15.
All transactions at YesAsia.com are handled in U.S. Dollars.
Prices in other currencies are shown for reference only. See details

© The content on this page was originally created by YesAsia.com or has been officially licensed,
and cannot be reprinted without the permission of YesAsia.com or the original content owners.
Copyright © 1998-2018 YESASIA.COM LTD. All rights reserved.
Terms of Use | YesAsia.com Privacy Policy

Please enable JavaScript in your browser to experience all the custom features of our site, including the ability to make a purchase.

Please enable cookies in your browser to experience all the features of our site, including the ability to make a purchase.