Customer Support » Online Safety and Security Tips
- Online Safety and Security Tips
- Due to the increasing number of fraudulent emails pretending to be requests from legitimate companies, we advise you to check and confirm the authenticity of any suspicious emails you might receive.
The following tips will help you to avoid online scams and ensure the safety of your personal and financial information.
- Do not reply to or click on web links in an email if you don’t know the sender, if the message asks for personal information or appears suspicious in any way You run the risk of being a victim of "phishing" or "spoofed" emails: fraudulent messages claiming to be requests from trustworthy business organizations. Sent to unsuspecting web users, these emails often contain links that will direct victims to false websites where they will be asked to provide valuable personal data such as credit card numbers and other account information and passwords. If you receive a message with a link asking for personal and financial information in order to "update security", "confirm account information" or for some other reason, do not click on the link.
- Do not open email attachments if you don’t know the sender or if the message appears suspicious in any way Regardless of how attractive the email "Subject" line or attachment may be, be suspicious of any unexpected email attachment. Attachments might be viruses or spyware - a computer software program that installs itself without the user’s permission - that download to your machine when you open the attachment file. Spyware installation or viruses can lead to security issues such as leakage of confidential information to unknown recipients. If you don't know who sent you the attachment or if you weren't expecting it, do not open it.
- Do not "unsubscribe" if you don’t know and trust the sender Spammers often send emails claiming to offer an "unsubscribe" function in order to collect valid and active email addresses. Replying to these emails will subject you to more spam messages.
- Report and delete fraudulent emails If you think that you have received a fraudulent email, please contact our customer service team immediately. If you have any doubt regarding the safety of web links and/or attachments provided in an email, forward the original email with the attachments to email@example.com, then delete it.
- Safeguard your account information In order to protect your YesAsia.com account information: - Do not grant access to your YesAsia.com account information to anyone. - Do not give away your YesAsia.com account password. - If you clicked on a link in a suspicious email and entered your YesAsia.com account information, you should immediately update your YesAsia.com account password. To update your password, go to the "Account Management" section of your YesAsia.com "My Account", then choose "Change your Sign In and personal information". Enter the changes then click the "Update" button. - When signing in to your account, make sure to "log out" afterwards, especially when using a public access.
- Protect your computer Before shopping online, make sure you have a spam filter, an anti-spyware program, an anti-virus program and a firewall installed. Also make sure that each is updated with the most current information from your security software provider. Review your computer's security settings regularly as well as the settings for any software installed on your computer that connects to the Internet (browsers, email clients, etc.). Run your anti-virus software program and/or anti-spyware software frequently.
- Update your defenses Update your computer software, web browser, anti-virus software program and/or anti-spyware on a regular basis so that hackers cannot take advantage of known problems or vulnerabilities. Many operating systems offer automatic updates.