Customer Support » Online Safety and Security Tips
  • Online Safety and Security Tips
  • Due to the increasing number of fraudulent emails pretending to be requests from legitimate companies, we advise you to check and confirm the authenticity of any suspicious emails you might receive.

    The following tips will help you to avoid online scams and ensure the safety of your personal and financial information.
    1. Do not reply to or click on web links in an email if you don’t know the sender, if the message asks for personal information or appears suspicious in any way
      You run the risk of being a victim of "phishing" or "spoofed" emails: fraudulent messages claiming to be requests from trustworthy business organizations. Sent to unsuspecting web users, these emails often contain links that will direct victims to false websites where they will be asked to provide valuable personal data such as credit card numbers and other account information and passwords.

      If you receive a message with a link asking for personal and financial information in order to "update security", "confirm account information" or for some other reason, do not click on the link.

    2. Do not open email attachments if you don’t know the sender or if the message appears suspicious in any way
      Regardless of how attractive the email "Subject" line or attachment may be, be suspicious of any unexpected email attachment. Attachments might be viruses or spyware - a computer software program that installs itself without the user’s permission - that download to your machine when you open the attachment file. Spyware installation or viruses can lead to security issues such as leakage of confidential information to unknown recipients.

      If you don't know who sent you the attachment or if you weren't expecting it, do not open it.

    3. Do not "unsubscribe" if you don’t know and trust the sender
      Spammers often send emails claiming to offer an "unsubscribe" function in order to collect valid and active email addresses. Replying to these emails will subject you to more spam messages.

    4. Check and confirm the authenticity of any suspicious emails
      Fraudulent emails may have official-looking logos, banners, headers and footers making them even more seemingly genuine. To confirm the authenticity of emails from, refer to the following key points:

      - does not send spam or unsolicited commercial emails. We value customer privacy and do not disclose or distribute email addresses or other account information to third parties. You may visit our privacy policy for more details.

      - When sending you emails or notifications, will always and exclusively use the domain If you have any doubts regarding the origin of an email, make sure to check the address of the sender to see if it contains this domain.

      - will never send unsolicited emails asking you to open unknown attachments.

      - will never ask you to confirm your account password by email.

      - will never ask you to send the following sensitive information by email: credit card verified by Visa or Mastercard SecureCode password, credit card pin number, social security number or tax identification number.

      - If there is a link provided in the email, check where it actually points to by hovering your mouse over it. Or go to the website directly by typing the address into your browser or using bookmarks.

      - Watch out for poor grammar or typographical errors, suspicious wordings or requests. Some fraudulent emails are translated from other languages or are sent without being proofread.

    5. Report and delete fraudulent emails
      If you think that you have received a fraudulent email, please contact our customer service team immediately.

      If you have any doubt regarding the safety of web links and/or attachments provided in an email, forward the original email with the attachments to, then delete it.

    6. Safeguard your account information
      In order to protect your account information:

      - Do not grant access to your account information to anyone.

      - Do not give away your account password.

      - If you clicked on a link in a suspicious email and entered your account information, you should immediately update your account password. To update your password, go to the "Account Management" section of your "My Account", then choose "Change your Sign In and personal information". Enter the changes then click the "Update" button.

      - When signing in to your account, make sure to "log out" afterwards, especially when using a public access.

    7. Protect your computer
      Before shopping online, make sure you have a spam filter, an anti-spyware program, an anti-virus program and a firewall installed. Also make sure that each is updated with the most current information from your security software provider.

      Review your computer's security settings regularly as well as the settings for any software installed on your computer that connects to the Internet (browsers, email clients, etc.).

      Run your anti-virus software program and/or anti-spyware software frequently.

    8. Update your defenses
      Update your computer software, web browser, anti-virus software program and/or anti-spyware on a regular basis so that hackers cannot take advantage of known problems or vulnerabilities. Many operating systems offer automatic updates.

    9. Online shopping tips
      When shopping online, look out for security signs before entering personal or financial information.

      The closed padlock symbol in the address bar or at the bottom of your browser's status bar ensures that a site is secure.

      When you are asked to provide payment information, the beginning of the website’s URL address should change from http to https or shttp, to indicate that the purchase is encrypted or secured. You may also refer to our privacy policy for details on how we protect personal information provided to us.

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