Customer Support » Return & Refund Policy » Defective or Damaged Items
  • What can I do if I have found defective or damaged products in my order?
  • If you receive an item that is damaged or defective, please email us within 14 days of delivery with your order number and a description of the condition of the damaged or defective item. Please note that unauthorized returns may be refused or disregarded. will accept returns for defective or damaged
    Books, Comics, Computer Products, Electronics, Mobile Phone Products, Photo Albums, Posters, Music, Videos, Music Video & Karaoke, Anime, Collectibles, Toys and Gifts (except selected Toys and Gifts), Promotional/Discounted Items, Magazine will NOT accept returns for defective or damaged 
    PC & Video Games, Selected Toys and Gifts

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