Hong Kong

Since its inception in 1998, YesAsia.com has become the leading Internet source for Asian entertainment products. With our quality service, user-friendly online interface, culture-tailored content, broad product selection and fresh new releases, YesAsia.com has earned the trust and regard of our customers. We are continually attracting new users while simultaneously expanding our base of existing customers who have chosen YesAsia.com as their preferred online entertainment store. We invite you to join us as: We offer a generous remuneration package including Performance Bonus and Long Service Recognition Program, MPF, Medical Insurance, Staff Purchase Discount and Training Development Program to the right candidate.

Please send your full resume stating our reference code, your current and your expected salary to recruit-hk@yesasia.com for application.

All information provided by applicants will be treated with the strictest confidence and used only for recruitment purposes in accordance with employer's data policies.

  • Customer Service Officer (Ref.: CSO/28/03/YAYS) (Post Date: 2017-03-28)

    • Handle customers complaints & enquiries, including answering email & phone calls
    • Initiate, plan and execute cross-departmental customer-enhancement projects and follow-ups
    • Maintain customer orders
    • Inspect product quality, check order report & side tasks and follow up ad-hoc tasks
    • Diploma or above
    • Minimum 1 year experience in CS field
    • Excellent command of spoken and written English, Cantonese (with mandarin language also preferred)
    • Major in English study is an advantage
    • Computer literate, proficiency in MS Office and Access
    • Chinese typing is a must
    • 7 day Shift duties required (including public holidays and weekends)
    • Experience in e-commerce industry will be an added advantage
    • Open minded, flexible and able to work in a highly dynamic, high pressure environment and meeting tight deadline
    • Logical problem solving skill & able to multi-task.
    • Customer-oriented
    • Able to work under minimum supervision
    • Interested in entertainment & fashion products
    • Must be a team-player
  • Region & Language: Hong Kong United States - English
  • *Reference Currency: No Reference Currency
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