Customer Support » Troubleshooting
Please refer to this section if you encounter problems while visting YesAsia.com. The troubleshooting tips provided are based on the most commonly reported problems by customers, and will hopefully resolve any issues you may have with basic ordering and browsing.
- What should I do if I find duplicated items/orders have been placed?
- How can I read your email reply if the content is corrupted and unable to be decoded?
- Can I enter my shipping address in Chinese/Japanese?
- What can I do if the item received is different from the description on your website?
- Why have the items in my shopping cart/wish list disappeared?
- What should I do if I cannot complete my PayPal transaction when placing my order?
- What can I do when I click Place Order to finish my order, and an error page is shown?
- Why can't I proceed to checkout with my preferred item(s)?