Customer Support » Payment » PayPal
  • What if my PC crashes or my ISP experiences problems during my PayPal payment transaction?
  • In the event that your PC, network or ISP experience problems during your PayPal payment transaction: 1. After pressing "Pay"
    Payment will still be transferred from PayPal to YesAsia.com as long as you have clicked the "Pay" button. Please log in to your YesAsia.com account and proceed to your shopping cart to process a replacement order with us.
    • Assuming that you will be purchasing the same items again, you will not be prompted with the PayPal log in screen again. Our checkout system will take you directly to the final page with the order number.
    • If the total for your new order amount is different from the previous order, you will need to go through the PayPal log payment process as if you were placing a new order with us. (Please note that this will mean that we will receive a new payment from PayPal and that all excess amounts will be refunded to your PayPal account by the next business day)

    2. When returning to YesAsia.com
    Under such circumstances, payment will be transferred from PayPal to YesAsia.com as long as you have clicked the "Pay" button. However, we will not consider this to be a valid order. Please note that any refunds that you are entitled to for this transaction will be processed as YesAsia credit on the next business day.



  • Region & Language: Hong Kong United States - English
  • *Reference Currency: No Reference Currency
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