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  • What should I do if I discover that my Nintendo Wii is defective?
  • If you receive a defective game console, please notify us by email within 14 days of delivery to request a return authorization number (RMA) . Manufacturer's warranty service is provided if the product failure occurs during normal usage of the game console, provided that it is unmodified and in its original configuration, and we are notified within 14 days of product delivery. In these cases, also return the original packaging and all included parts, accessories, and paperwork. will be liable for the shipping cost, inspection cost, and repair fee.

    If you discover that your game console is defective more than 14 days after receiving it, you can still request a return authorization number (RMA), but manufacturer's warranty service may not apply, and you may be liable for return shipping costs and repair fees. Also, please make sure to return the manufacturer's official Repair Request Form or Warranty Card, which is included with your system.

    Please note that an RMA is required before you can return any defective product to For more information, please see our Return & Refund Policy.

  • Region & Language: Hong Kong United States - English
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