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Customer Support » Products FAQs » General » Guidelines for Product Review
  • Guidelines for Product Review
  • Guidelines for Product Review Customer Reviews are for the benefit of everybody, and help customers to make informed decisions about products. In order to make Customer Reviews as useful as possible, we encourage reviewers to follow the guidelines below when reviewing a product.
    -  Focus your review on the product. Explain why you like or dislike it, and be as clear as possible. The more detailed you are, the more helpful your review will be. Simple reviews like "I loved it!" or "This artist is great!" should be avoided. Users want to know why you loved it, or why the artist is great.
    -  Recommended review length is 275-2,750 characters (50-300 words) for English, and 80-400 characters for Chinese (all types), Japanese, and Korean.
    -  Minimum review lengths are listed below by language. Reviews shorter than the indicated minimum will not be accepted.
    • English: 125 characters including spaces (approximately 20-25 words)
    • Chinese (all types), Japanese, Korean: 40 characters

    -  Complete every area of the review form. Partially completed forms will not be processed.
    -  Valid reviews only need to be submitted once. Most reviews will be approved and published within 48 hours, so check back a couple of days after submitting. If you still don't see it, it is possible that your review did not meet our Review Submission Guidelines for one or more of the below reasons, or was in conflict with our Terms of Use.

    Reviews including the following may NOT be processed
    -  Curses, obscenities, or profanity.
    -  Reviews under the minimum character limit.
    -  Spoilers. Please do not reveal the ending or surprise plot elements of films or TV series. Don't ruin the experience for other customers!
    -  Comments on other reviews. People want to hear your opinion about a product, not about other reviews.
    -  Plagiarism.
    -  References to bootlegs or illegal downloads.
    -  Off topic discussion. Please stay on topic!
    -  Reviews under the minimum character limit.
    -  Availability, price, or alternative ordering information for any products.
    -  Phone numbers, email addresses, IM numbers, or URLs.
    -  HTML comments.

    Above all, please respect other users and your fellow Asian entertainment fans!

  • Region & Language: Hong Kong United States - English
  • *Reference Currency: No Reference Currency
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