Customer Support » Return & Refund Policy » Defective or Damaged Items
  • Do I need to bear the return shipping or postage charges?
  • If the returned item is confirmed defective or damaged, we will bear the return postage and reimburse the relevant amount by issuing you a coupon or YesAsia Credit. However, we will ONLY be responsible for the return postage or shipping cost if you return the relevant item by standard Air Mail. All other means of returns such as registered Air Mail and Courier services will not be entertained. If the package is returned by any means other than regular Air Mail, We reserve the right to decide on the amount of shipping refund with reference to the cost of a regular Air Mail return. Please also note that we will only be responsible for the regular Air Mail shipping cost of the replacement item.


  • Region & Language: Hong Kong United States - English
  • *Reference Currency: No Reference Currency
 Change Preferences 
Please enable cookies in your browser to experience all the features of our site, including the ability to make a purchase.
Cookie Preferences Close

We use data cookies to store your online preferences and collect information. You can use this interface to enable or disable sets of cookies with varying functions.


These cookies are required to use core website features and are automatically enabled when you use the site. They also enable use of the Shopping Cart and Checkout processes, assist in regulatory and security issues, measure traffic and visits, and retrieve order information for affiliate commissions. We use the information collected to evaluate and improve the performance of your shopping experience.
These cookies are used to deliver advertisements that are more relevant to you and your interests. Marketing Cookies are placed by third-party providers with our permission, and any information collected may be shared with other organizations such as publishers or advertisers.
These cookies enable us to provide better services based on how users use our website, and allow us to improve our features to deliver better user experience. Information collected is aggregated and anonymous.

    Cancel