Help Topics
- What if my order contains pre-order item(s)?
- For pre-order item(s) that will release within the next 14 days from the date when your order is approved, it will automatically be grouped into the next available shipment. If there is no next available shipment, the release date of the pre-order item will be the estimated ship out date. However, if the pre-order item(s) is/are scheduled to release beyond 14 days from the date when order is approved, it will be treated as a separate shipment (we recommend that customers should choose the split shipment option in order to shorten the waiting time for other items within your order.)
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Related Topics
- I didn't select the Split Shipment shipping option, but my order has been split into separate shipments anyway. Why did that happen?
- What is the "Split Shipment" option?
- How will shipping fee be charged if I choose the split shipment option?
- How will refund of the per shipment charges be arranged if YesAsia.com is able to consolidate my order into less shipments?
- What happens if YesAsia.com is not able to have the item(s) of my request within the specified availability estimate time frame?
- Is split shipment available to all payment options?
- Will I be notified of any item(s) delay from my order?
- What if my order contains pre-order item(s)?
- When is split shipment option most recommended?
- If split shipment is selected, can I specify different shipping methods for my different shipments?
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