Customer Support » Shipping & Delivery » About Shipment
  • If is not able to honor my request for a particular item or items within the specified time frames, what happens?
  • Under such circumstances, you may:

    1. Wait an additional five (5) days for the out of stock item(s) to arrive. If the item(s) is/are still not available, our system will automatically remove it/them from your order.
    2. Remove item(s) that is not available from the order and immediately arrange to ship item(s) already in stock.
    3. Split Shipment Option: Ship item(s) that are already available first, continue sourcing for item(s) that are presently not available for an additional 14 days and, if the out of stock item(s) can be located, send those items in a subsequent shipment. As an extra shipment is involved, additional handling charges will be applied.*

    * If the out of stock item(s) is/are still not available after 14 days from the date of the first shipment date, our system will automatically remove those item(s) from your order and no additional handling charge will be applied.

  • Region & Language: Hong Kong United States - English
  • *Reference Currency: No Reference Currency
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